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Team Leader- Sweden

hace 2 meses

Málaga, España Jr Spain A tiempo completo

col-wideJob Description:

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Would you like to grow within the company and have the opportunity to lead a team of Swedish front office advisors? Do you have skills such as ownership, empathy towards others, enjoy coaching, monitoring and achieving goals?

As a team leader you will be responsible for your team of front office advisors, their well-being, as well as efficiency and quality of their work.

Key accountabilities and responsibilities
- Monitor and support your team motivation and performance.
- Ensure quality and coach your team members.
- Coordinate and maintain internal communications.
- Make sure that the team hits its targets.
- Demand results and give rewarding and constructive feedback.
- Work aligned with Intrum' s values (empathy, ethics, dedication and solutions), policies and procedures.

In this role you will report to Operations Manager.

Required competencies & skills
- Good understanding and experience of multi-channel contact centers.
- Excellent communication and listening skills.
- Strong problem-solving and decision making and ability to multi-task, prioritize and meet timelines.
- Strong relationship-building across the entire organization.
- Critical thinking and ability to propose initiative.
- Insight into financial services is considered a plus.- Fluent English (C2 level) and native in Swedish.