Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
We are searching for a Work Allocation Analyst, who is passionate about customer experience and has the ability to navigate a fast-paced, data-driven, complex and manual workflow environment.
The Work Allocation Analyst will be responsible for creating/maintaining operator skill metrics and allocating work to operators. They will collaborate with program and operations managers to identify improvement opportunities to increase workforce utilization and productivity. The analyst will also work closely with the resource planning team to make the required changes in daily/weekly/monthly headcount, in line with the changes in incoming volume trends.
Key job responsibilities:Responsible for workflow, skill and profile management and adjusting resources in line with volume.Interpret and communicate data impacting the current service level including shift in arrivals, schedules, productivity that could impact service level and seller experience.Deliver root cause analysis to identify misses in SLAs through data.Provide inputs on new metrics and tools.Drive the implementation of new metrics and tools, and support the change management process involving staff and workforce initiatives.Escalate all major issues, ensuring that the right stakeholders know of the issue at the right time.Communicate effectively in both verbal and written form on all interactions within and outside of the efficiency measurement team, especially when engaging stakeholders on specific adherence issues.Produce and own daily, weekly and monthly reporting on performance goals.Experience in Workforce Management software, i.e. Aspect, IEX.Demonstrated ability to influence stakeholders through effective communication written and verbal.Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.Ability to meet tight deadlines and prioritize workload.Ability to work in a cross-functional environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Work Allocation Analyst, Prime Video Global Operations
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Madrid, España Amazon A tiempo completo.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a...
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Madrid, España Amazon A tiempo completo.Work Allocation Analyst, Prime Video Global OperationsHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are...
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Work Allocation Analyst, Prime Video Global Operations
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Madrid, España Amazon A tiempo completo.DESCRIPTION How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital...
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Work Allocation Analyst, Prime Video Global Operations
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Madrid, España Amazon A tiempo completo.Work Allocation Analyst, Prime Video Global Operations Job ID: 2820783 | Amazon Digital Spain S.L.U.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market...
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Work Allocation Analyst, Prime Video Global Operations
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Madrid, España Amazon Digital Spain S.L.U. A tiempo completoStrong numerical and analytical skills. - Strong (intermediate to advanced) knowledge of Microsoft Excel, Outlook, Word, PowerPoint. - Data analysis experience leading to creation of reporting to leadership. - Fluent in English language. How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon...
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Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoWork Allocation Analyst, Prime Video Global Operations Job ID: 2820783 | Amazon Digital Spain S.L.U.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service?At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position...
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Madrid, España Amazon A tiempo completo.Work Allocation Analyst, Prime Video Global OperationsJob ID: 2820783 | Amazon Digital Spain S.L.U.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment...
-
Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoWork Allocation Analyst, Prime Video Global OperationsJob ID: 2820783 | Amazon Digital Spain S.L.U.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position...
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Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a...
-
Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoWork Allocation Analyst, Prime Video Global OperationsJob ID: 2820783 | Amazon Digital Spain S.L.U.How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position...
-
Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoWork Allocation Analyst, Prime Video Global Operations Job ID: 2820783 | Amazon Digital Spain S.L.U. How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market...
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Work Allocation Analyst, Prime Video Global Operations
hace 3 semanas
Madrid, España Amazon A tiempo completoDESCRIPTION How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply...
