Guest Service Agent

hace 4 meses

Calviá, España Olivia Hotels A tiempo completo

FUNCIONES- Informar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.- Reservar con anticipación, a solicitud del cliente, los restaurantes a la carta y explicarles las comidas que ofrecen y los protocolos de cada uno.- Recomendar excursiones, actividades, servicios, eventos y atractivos de la ciudad y la región a los clientes hospedados en el hotel.- Localizar las áreas debidamente identificas con mapas físicos y virtuales (Google Maps, Waze, Apple Maps, OpenStreetMap ) o señales definidas.- Dar promociones del hotel y atractivos turísticos a cada cliente.- Conocer los distintos traslados seguros y regulados que el huésped puede tomar; transfer, taxi, transporte público, entre otros.- Reportar a dirección de alojamiento los incidentes diarios y comentarios relevantes para mejorar el servicio en el futuro.- Si el cliente reserva su traslado desde el aeropuerto con el hotel, asegurarse que la transportación esté lista 24 horas antes de su llegada.- Resolver los problemas y manejar las quejas de cada huésped.- Brindar soporte técnico a los demás departamentos, en caso de ser necesario.- Lograr las satisfacción de cada cliente hospedado en el hotel.- Mostrar un alto nível de profesionalismo, entusiasmo y conocimiento al desempeñar sus funciones.- Contestar los correos electrónicos y reviews (reseñas) de los huéspedes.**Requisitos**:- Vocación por el cliente.- Alemán nível alto- Inglés nível alto- Persona resolutiva, simpática.- Para extracomunitarios permiso de trabajo en vigorTipo de puesto: Jornada completaSalario: A partir de 1.875,28€ al mesTipos de compensaciones complementarias:- 14 pagasExperiência:- atención al cliente: 2 años (Obligatorio)Idioma:- Alemán (Obligatorio)Ubicación del trabajo: Empleo presencial

  • Guest Experience Agent

    hace 2 meses

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    What's the Job?As a Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.You'll also create the warm atmosphere that makes our guests feel at home in any location.Reports to the Front Office Manager.Your day-to-day Welcome guests in a...

  • Front Office Agent

    hace 2 meses

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    The Front Office Agent will be responsible for interacting with our guests and ensuring they have a great experience when stay at the hotel. He/She will be also responsible for responding to guest calls or inquiries about individual room reservations, to provide information. The Front Office Agent will ensure clear communication with guests, obtaining all...

  • Front Office Agent

    hace 2 meses

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    Empresas: Portals Hills Boutique Hotel The Front Office Agent will be responsible for interacting with our guests and ensuring they have a great experience when stay at the hotel.He/She will be also responsible for responding to guest calls or inquiries about individual room reservations, to provide information.The Front Office Agent will ensure clear...

  • Y-603 Front Office Agent

    hace 2 semanas

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    Empresas: Portals Hills Boutique Hotel Position: Front Office Agent Responsibilities: Interact with guests to ensure a great experience during their stay.Respond to guest calls or inquiries about individual room reservations.Ensure clear communication with guests and assist them in meeting their expectations.Greet guests warmly and perform registration...

  • Front Office Agent

    hace 3 semanas

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    Empresas: Portals Hills Boutique HotelPosition: Front Office AgentResponsibilities:Interact with guests to ensure a great experience at the hotel.Respond to guest calls or inquiries about individual room reservations and provide information.Ensure clear communication with guests, obtaining all necessary information and assisting them to meet their...

  • Front Office Agent

    hace 3 semanas

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    Empresas: Portals Hills Boutique HotelJob Title: Front Office AgentResponsibilities:Interact with guests to ensure they have a great experience during their stay at the hotel.Respond to guest calls or inquiries about individual room reservations and provide information.Ensure clear communication with guests, obtaining all necessary information and assisting...

  • Guest Experience Supervisor

    hace 2 meses

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    Empresas: Kimpton Aysla Mallorca About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux Mallorca style. Whats the Job?As...

  • Front Office Agent

    hace 1 día

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    The luxury hotel Portal Hills Boutique Hotel is surrounded by the bay of Palma de Mallorca and the exclusive marina Puerto Portals.Both the capital Palma and the airport can be easily reached here (approx. 20 minutes).The hotel is equipped with 30 suites, a wellness area, an in-house boutique, the "La Cabana" pool bar & lounge and also offers a particularly...

  • Guest Service Agent | Crx-06

    hace 1 mes

    Calviá, España Olivia Hotels A tiempo completo

    FUNCIONESInformar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.Reservar con anticipación, a solicitud del cliente, los restaurantes a la carta y explicarles las comidas que...

  • Guest Service Agent | Crx-06

    hace 1 mes

    Calviá, España Olivia Hotels A tiempo completo

    FUNCIONESInformar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.Reservar con anticipación, a solicitud del cliente, los restaurantes a la carta y explicarles las comidas que...

  • Front Office Agent

    hace 1 día

    Calviá, España Portals Hills Boutique Hotel A tiempo completo

    The luxury hotel Portal Hills Boutique Hotel is surrounded by the bay of Palma de Mallorca and the exclusive marina Puerto Portals.Both the capital Palma and the airport can be easily reached here (approx. 20 minutes).The hotel is equipped with 30 suites, a wellness area, an in-house boutique, the "La Cabana" pool bar & lounge and also offers a particularly...

  • Night Manager

    hace 2 meses

    Calviá, España Five Senses Hospitality Sl A tiempo completo

    Join Our Team as a Night Manager at our Prestigious Five-Star Hotel!Hours: 23:00-07:00.Are you a night owl with a passion for exceptional service?We're seeking a dynamic and dedicated individual to join our team as a Night Manager.As the guardian of our hotel during the night, you'll ensure our guests' safety and comfort are top priorities while maintaining...

  • Host/Hostess Es Fum |

    hace 1 mes

    Calviá, España St. Regis Hotels & Resorts A tiempo completo

    POSITION SUMMARYVacant available at our Michelin starred restaurant Es Fum.Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and...

  • Director of Food

    hace 3 semanas

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    About Us . Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. . . . Why We're Here . We believe...

  • Director Of Food

    hace 2 semanas

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values.This is modern lifestyle lux – Mallorca style.Why We're Here We believe heartfelt, human...

  • Director Of Food

    hace 2 semanas

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    About UsKimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.Why We're HereWe believe heartfelt, human...

  • Director Of Food

    hace 2 semanas

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.Why We're Here We believe heartfelt, human...

  • Director Of Food

    hace 7 días

    Calviá, España Kimpton Aysla Mallorca A tiempo completo

    About UsKimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values.This is modern lifestyle lux – Mallorca style.Why We're HereWe believe heartfelt, human...