Manager Contact Center Optimization
hace 1 mes
.Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.We are now looking for a Manager Contact Center Optimization to join our dynamic team here at Radisson Hotel GroupAs a member of the Distribution and Optimization team, your role as the Manager of Contact Center Optimization at "The Club of Voice" is crucial in bridging the gap between the contact center operations and the revenue and distribution team. Your mission encompasses a multifaceted approach to enhance efficiency, capitalize on trends, and maximize revenue opportunities while serving as a trusted liaison between internal stakeholders and the contact center.Your tasks encompass a diverse range of responsibilities. Utilizing data analytics, you will delve deep into contact center performance metrics, extracting insights to drive operational enhancements and improve customer experience. Your ability to discern emerging industry trends will empower you to anticipate customer needs, ensuring proactive adaptation of contact center strategies to maintain a competitive edge.Moreover, your role extends to assessing market opportunities and soliciting feedback from customers to unveil potential revenue streams. Collaborating closely with internal teams, you will conceptualize and execute innovative solutions tailored to capitalize on these opportunities, driving revenue growth and organizational success.Your proficiency in communication will be paramount as you serve as the conduit between the contact center and other departments. Effectively conveying insights and recommendations to internal stakeholders will foster collaboration and alignment of strategies to achieve overarching business objectives.Additionally, your role entails advocating for contact center solutions within the organization, particularly to hotels and other stakeholders. By articulating the value proposition and benefits of contact center optimization, you will secure buy-in and support for initiatives across all organizational levels.Through your proactive approach, analytical acumen, and strategic mindset, you will play a pivotal role in optimizing contact center operations, driving revenue growth, and fostering collaboration across departments. Your mission is to elevate "The Club of Voice" as a leader in customer service excellence and revenue optimization within the hospitality industry.Roles/Responsibilities: Business Opportunity Identification: Proactively search for and create business opportunities within the contact center operations. This involves conducting market research, analyzing customer feedback, and monitoring industry trends to uncover untapped revenue streams and service improvement opportunities
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Manager Contact Center Optimization
hace 3 meses
Madrid, España Radisson Blu A tiempo completo.Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...
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Contact Center Optimization Manager
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office- Revenue... A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our dynamic team at Radisson Hotel Group, Madrid Office - Revenue as a Contact Center Optimization Manager. This is a unique opportunity to leverage your expertise in revenue growth, customer experience, and contact center optimization to drive business success.Key...
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Contact Center Optimization Manager
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office- Revenue... A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our dynamic team at Radisson Hotel Group, Madrid Office - Revenue as a Contact Center Optimization Manager. This is a unique opportunity to leverage your expertise in revenue growth, customer experience, and contact center optimization to drive business success.Key...
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Manager Contact Center Optimization
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office- Revenue Management A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...
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Manager Contact Center Optimization
hace 4 meses
Madrid, España Radisson Blu A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...
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Manager Contact Center Optimization
hace 2 semanas
Madrid, España Radisson Hotel Group, Madrid Office- Revenue... A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are...
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Manager Contact Center Optimization
hace 3 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoRadisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries.The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can!service ethos.People are at the core of our business success and future.Our people are true...
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Contact Center Optimization Manager
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoAbout Radisson Hotel Group, Madrid OfficeWe are a leading hospitality company with a strong presence in the global market. Our mission is to deliver exceptional customer experiences and drive business growth through innovative solutions.Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Contact Center Optimization...
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Contact Center Optimization Manager
hace 2 semanas
Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoAbout Radisson Hotel Group, Madrid OfficeWe are a leading hospitality company with a strong presence in the global market. Our mission is to deliver exceptional customer experiences and drive business growth through innovative solutions.Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Contact Center Optimization...
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Manager Contact Center Optimization
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completoRadisson Hotel Group is one of the world's largesthotel groups with ten distinctive hotel brands, and more than 1,160 hotels inoperation and under development in 95+ countries. The Group’s overarching brandpromise is Every Moment Matters with a signature Yes I Can! service ethos.People are at thecore of our business success and future. Our people are true...
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Manager Contact Center Optimization
hace 1 mes
Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo.Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are...
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Team Leader
hace 1 mes
Madrid, España Contact Center - Grupo Vocento A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting.**Estas serán tus responsabilidades**:Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo.Desarrollar y ejecutar estrategias efectivas para alcanzar los...
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Director de Cuentas Contact Center
hace 4 meses
Madrid, España Page Personnel España A tiempo completoDirector de cuentas en campaña de venta directa en stands en Centros comerciales a nível nacional - Gestion de los equipos comerciales en los centros comerciales - Seguimiento de las ventas - Gestrion de KPIs ¿Tienes experiência como account manager de contact center?|¿Quieres trabajar en un importante contact center español? - Experiência como...
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Team Leader
hace 4 semanas
Madrid, España Contact Center - Grupo Vocento A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting.**Estas serán tus responsabilidades**:- Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo.- Desarrollar y ejecutar estrategias efectivas para alcanzar...
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Contact Center Trainee
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**CONTACT CENTER TRAINEE** **JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on...
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Contact Center Trainee
hace 2 semanas
Madrid, España Radisson Hotel Group, Madrid Office- Corporate... A tiempo completoThe Contact Center Specialist is responsible for supporting the Contact Center team to assure operations optimization. This key role involves auditing and updating property information available to agents, reporting to organizational leadership on program performance, and ensuring properties receive reporting on their performance. This Specialist works...
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Contact Center Trainee
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completo**JOB DESCRIPTION**: The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This...
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Contact Center Trainee
hace 4 meses
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works...
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Project Manager Contact Center
hace 4 semanas
Madrid, España Multicultural Care Center Llc A tiempo completoSeleccione la frecuencia (en días) para recibir una alerta:Experiencia requerida: Más de 2 años de experienciaModalidad del puesto: RemotoEn Minsait creemos en un futuro digital más humano; por eso, ofrecemos proyectos tecnológicos que transforman los negocios y nos permiten crecer como profesionales desde una cultura inspiradora y flexible.Buscamos...
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Team Leader
hace 4 meses
Madrid, España CONTACT CENTER - GRUPO VOCENTO A tiempo completoEn Vocento, grupo líder de comunicación, estamos buscando una persona altamente motivada para liderar nuestro equipo comercial de contact center del área de renting. **Estas serán tus responsabilidades**: - Supervisar y liderar un equipo de televenta, proporcionando orientación y apoyo continuo. - Desarrollar y ejecutar estrategias efectivas para...
