Customer Success Partner Advisor

hace 1 mes

Barcelona, España Sap Se A tiempo completo

.Customer Success Partner Advisor - Italian Speaker Requisition ID: 408236Work Area: SalesExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T2Hiring Manager: Laurence HutchinsonRecruiter Name: Agustina ViturroAdditional Locations: ONLY Barcelona What you'll do: This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention & renewals. The role manages diverse, high profile and/or key accounts. Key tasks of this role: Develop a trusted relationship with key stakeholders and decision makers. Understand and respond to customer needs bringing the customers value in to focus. Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard. Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions. Facilitate access to product and functional expertise for certain topic areas e.G. via Empowerment Sessions. Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption. Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed. What you bring: You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations. Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers. An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid. Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage. Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic). Excellent communication, enthusiastic, strong work ethic and a positive attitude. EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE Bachelor or Honours Degree an advantage. 3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level. Fluency in Italian and English is required (Mandatory). Spanish is a nice to have

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