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It Operations Manager
hace 3 meses
.Are you looking for a new challenge? In Axa Partners we are looking for our next IT Operations ManagerAXA Partners aims at becoming AXA Group preferred networks & Service Company and a powerhouse for partnerships development as a founding entity of AXA Partners. A key enabler for this business transformation will be the IT Operations Tribe in charge of delivering and maintaining IT solutions and services for all the entities within the region.As part of this team, the IT Operations manager owns a portfolio of IT solutions and services that will support the strategy of one or several entities of the region. He/she will play a key role in AXA Partners IT transformation by leveraging technology innovations to anticipate and implement end-to-end relevant evolutions.The Iberia IT Operations Manager is in charge of the Local IT Operations Squad (Spain & Portugal) providing technology delivery capabilities, such as Workplace Support, Infrastructure and Cloud, Network and Telephony, Quality of Services, and is accountable for its associated costs.In partnership with business application development, security, BCM and ITSCM areas, the role holder ensure delivery expectations are met (On Time, On Business, On Scope, On Quality), and solutions are aligned against the target architecture, group standards and security guidelines.The role holder will be in charge of defining service level agreements with the business and monitoring the service delivery with the outsourcing partners, and must maintain and advocate a long-term vision of IT solutions proposed to the business for the squad perimeter under his/her responsibility.Key metrics of the job:* Estimated number of IT Solutions and services to manage: 15 to 30* Estimated budget under responsibility: between 500K to 1M (BAU+ Projects) according to the entity size* Number of users to support: 1200* Size of Internal IT Professionals to manage: 6 o 8 people* Total size of the squad's to manage including externals: 8 to 12 people *those figures are indicative.What does your daily role entail?1) Manage operationally the delivery of BAU and Projectso Anticipate and deliver IT roadmap on his/her perimetero Manage & optimize the BAU and Project budget on his/her perimetero He / She validates that IT policies and procedures utilize best practices, technological standards and are efficiently documented.O He / She supervises the lifecycle of the technology components.O Provide KPIs and reports on business demands and projects progression, attention / decision pointso Ensuring the excellence of solution analysis, implementation, test, deployment and rollback planso Preserve assets availability by implementing disaster recovery, back-up procedures, information security and control standards.O Ensure AXA Partners' IT Infrastructure is performing securely and efficiently within agreed metric
