Technical Account Manager
hace 4 meses
Technical Account Manager (South), TAM, ES - EMEA - South Job ID: 2596303 | AWS EMEA SARL (Portugal Branch) - G53 At Amazon, our vision is to be earth's most customer-centric company.
In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com.
Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers.
You'll craft and execute strategies to drive our customers' adoption and use of AWS services, including products like EC2, S3, DynamoDB, RDS, Lambda, and CloudFront.
Key job responsibilities include: Building solutions, providing technical guidance, and advocating for the customer Ensuring AWS environments remain operationally healthy while reducing cost and complexity Developing trusting relationships with customers, understanding their business needs and technical challenges Driving technical discussions regarding incidents, trade-offs, and risk management Consulting with a range of partners from developers to C-suite executives Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers Proactively finding opportunities for customers to gain additional value from AWS Providing detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning Solving a variety of problems as customers migrate their workloads to the cloud Uplifting customer capabilities by running workshops and brown bag sessions A day in the life: As we continue to rapidly expand in EMEA, you'll have opportunities to develop your technical, consulting, and leadership skills while working with talented cloud technologists and gaining AWS certifications.
About the team: We're passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.
BASIC QUALIFICATIONS * Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect * Understanding operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development * Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences * Ability to juggle tasks and projects in a fast-paced environment * Customer obsessed * Portuguese and English speaker PREFERRED QUALIFICATIONS * Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform * Programming or scripting skills in Java, Python, Perl, Ruby, C#, and/or PHP a plus * Previous experience as a Software Engineer, Developer, or DevOps Engineer * Understanding of DevOps practices and tools including Continuous Integration/Deployment, Puppet, Docker, Kubernetes, Chef is a plus Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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