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.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are...When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New RoleThe AR/Collections Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies.This position is responsible for initiating contact to customers with delinquent balances, to secure payment and maintain customer goodwill.The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance.Your Role AccountabilitiesIdentify and facilitate resolution with customers for non-payment and providing guidance on complex issues for problem resolution including short-pay, credits, and open invoices, follow up with customers regarding past-due payments; Monitor and reconcile all over age accounts; Assist with incoming customer payment allocation requests, Process and reconcile account receivables and remittances, Ensure that target collections are collected during the month, Preparing the statement of accounts for customers and regularly following up for payments, Build effective global working relationships with internal and external clients, including BPOs.Maintain contact information and customer specific instructions for accounts in portfolio and assist with invoice delivery as needed, Initiate customer refund requests, Follow-up on remittances with customers and understanding of adjustments in payments like WHT, Forex impact; Create AR aging reports, Address payment issues like double payments or other discrepancies.Communicate discrepancies and coordinates any corrections needed with internal teams; Provide updates to senior sales leaders on the payments, maintain documentation for compliance reporting and audits, create regular reports to accurately track financial information, test new implementations and changes to the SAP system environment
