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German-Speaking Client Support For Worldmarket-Leading Streaming-Platform In Lisbon
hace 2 meses
Wir suchen aktuell nach deutschsprachigen Customer & Client-Support-Mitarbeitern, die kurzfristig in der pulsierenden Hauptstadt Portugals - Lissabon - beruflich durchstarten wollen.
Als erster Ansprechpartner für Kunden legst du ausgezeichnete Kommunikationsfähigkeiten an den Tag und kannst freundlich und problemlösungsorientiert beraten.
Dieses Projekt ist ein Support-Projekt für einen der weltweit beliebtesten Video-Streaming-Dienste.
Du wirst Teil eines multikulturellen Teams sein, welches in Lissabon ansässig ist und herausragenden Multichannel-Support für die Benutzer der Plattform bietet.
Du wirst Kundenanfragen per Telefon, E-Mail und Chat bearbeiten, um Kundenprobleme zu identifizieren, die Fehlersuche durchzuführen und zur Lösung zu gelangen.
Zu deinem Aufgabenfeld: Beantworten von Kundenanfragen per Telefon, E-Mail oder Chat Identifizierung der Probleme des Kunden Durchführung von Fehlerbehebungen zur Lösungsfindung Dokumentation jeder durchgeführten Aktion Kategorisierung von Fällen und möglichen Fehlern Unterstützung von Kunden bei der Nutzung kostenpflichtiger Produkte Eskalation komplexer Probleme gemäß festgelegter Verfahren Zu unserem Angebot: Relocationsupport (2500€ Relocation-Bonus, vollständige Bürokratie, Unterstützung bei Zimmersuche) Attraktives Gehaltsmodell (Basisgehalt plus Sprachbonus, Transportbonus und Performancebonus) Plus Meal-Allowance (7,63€ netto täglich) Neue Büroräume am traumhaften Standort in Lissabon (Strandnähe) Berufliche Karriere- und Entwicklungsmöglichkeiten Angenehme und inspirierende Arbeitsatmosphäre Aufstrebendes globales Unternehmen mit einem tadellosen Ruf Kostenloses Obst, Kaffee, Tee und Wasser und vieles mehr Zu deinem Profil: fließende Deutschkenntnisse (mindestens C1-Niveau, idealerweise Muttersprache) Ausgezeichnete Kommunikationsfähigkeiten (mündlich und schriftlich) und zwischenmenschliche Fähigkeiten Schnelle Auffassungsgabe und Anpassungsfähigkeit beim Erlernen neuer Prozesse, Konzepte und Fähigkeiten Ausgezeichnete organisatorische Fähigkeiten und Zeitmanagement Mindestens 12 Monate direkte Erfahrung im Kundenservice erforderlich, vorzugsweise in Kontaktzentren im B2C- und/oder B2B-Umfeld Proaktive Einstellung und starkes Teamgefühl Starke Aufmerksamkeit für Details und der Wunsch, präzise, effizient und auf hohem Niveau zu arbeiten Fähigkeit, nicht nur mit den Emotionen der Kunden umzugehen, sondern auch mit dem Fall des Kunden mitzufühlen Offenheit für flexible Arbeitszeiten nach Bedarf (kann Abende, Wochenenden und/oder Feiertage umfassen) Alle Bewerber müssen einen EU-Pass oder eine gültige Aufenthaltsgenehmigung haben.
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