As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
User Management: Manage user access, profiles, and roles, and provide training and support to end users.
Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making.
Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
Documentation: Maintain accurate documentation of system configurations, processes, and procedures.