Customer Service Engineer
hace 3 días
.Position Title: Customer Service Engineer Location: Madrid Your roleThe Position reports directly to the Customer Services Manager. Internal contact is with the Operations function and within local office especially the CST interacts with Service Planning Coordinator. External contact is with customers and suppliers.The Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.Central / Country FocusProvides Technical Customer Service Support, carries out operational technical interventions requested by clients according our SLAsExecution of customer service requests (eg. Precabling if needed, cross connects and Hands & Eyes).Execution of migration activities (Labelling, Installation, Documentation and testing).Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.Records the intervention in a local report for the customer Services manager and provides feedback to the sales force.Makes suggestions for improving the quality and effectiveness of the interventions and customer services delivered as well as the quality and effectiveness of the data center.Owner of 1st line support activities i.E., provide 24/7 availability and when necessary, manage and/or execute simple maintenance tasks (including simple emergency procedures) on request.Single point of contact for ECSC outside business hrs.Works closely with Facility and Site Management, Security, Service Transition and Service Delivery.Monitors and documents customer services provided by external providers and accompanies customers that request access to Interxion's centralized patching room.Providing H&E support and responsible for the set-up and / or de-installation of Cross Connects, Cloud Connects and Customer Equipment Connections within SLASupport to Facility/Site Management on requestDuring business hours if a collaboration is required from Facility/Site ManagementOut of business hours if CSE is on site or not enough Facility Engineers because because simultaneous occurrences Simple emergency procedures (cooling equipment reset, circuit breaker reset)Installation customer requests (PDU activation/deactivation, DC or AC power circuits)Simple customer incidents (Temperature or humidity checks, electrical supply checks)Small repairs and/or tasks (lighting, raised floor, blanking panels, ...)Inspection plansReportsCreate and update internal documentation reporting, procedures, etcWhat you'll needMinimum 2-year experience working in a data centre environmentPrevious experience as a technician in an IT or industrious environmentFluent in English, both written and orally.A bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions
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Customer Service Engineer
hace 2 semanas
Madrid, España Digital Realty A tiempo completo**Your role** The Position reports directly to the Customer Services Manager. Internal contact is with the Operations function and within local office especially the CST interacts with Service Planning Coordinator. External contact is with customers and suppliers. The Customer Service Engineer is responsible for repairs, physical customer implementation...
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Customer Service Engineer
hace 2 semanas
Madrid, España Mengibarfillers A tiempo completoAt Mengibar, for more than 30 years, we believe that our Project goes further offering the industry Filling and Capping solutions, our objective is also providing a professional project to each one of us where, day by day, we can give real value to our Clients and our surrounding environment.Within our growth project and our company objective, we are looking...
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Customer Service Engineer
hace 2 semanas
Madrid, Madrid, España Mengibarfillers A tiempo completoAt Mengibar, for more than 30 years, we believe that our Project goes further offering the industry Filling and Capping solutions, our objective is also providing a professional project to each one of us where, day by day, we can give real value to our Clients and our surrounding environment.Within our growth project and our company objective, we are looking...
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Field Service Engineer
hace 2 semanas
Madrid, Madrid, España Philips A tiempo completoJob TitleField Service EngineerJob DescriptionAs a Field Service Engineer in the Central region, you will be providing top-notch customer service through your strong technical skills. Joining the Service engineering team, you will play a crucial role in providing accurate data, context, and strategies that will transform our business operations and create...
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Field Service Engineer
hace 1 semana
Madrid, España Philips Iberica Sau A tiempo completoJob Title Field Service Engineer Job Description As a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and...
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Customer Services Engineer
hace 7 días
Madrid, España Barco A tiempo completo**Date**:Feb 8, 2024 **Location**: Madrid, ES **Company**:Barco **Function** Barco is looking for a **Customer Service Engineer **to reinforce its existing team in the Madrid office. As Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to...
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Service Engineer
hace 1 mes
Madrid, España Hitachi Vantara Corporation A tiempo completoDescription General Information: For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System. In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance....
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Service Engineer
hace 4 semanas
Madrid, España Hitachi Vantara Corporation A tiempo completoDescription General Information: For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System. In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance....
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Service Engineer
hace 2 semanas
Madrid, España Hitachi Energy A tiempo completo**General Information**: For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System. In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance. **Your...
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Field Service Engineer
hace 2 semanas
Madrid, Madrid, España Philips Iberica Sau A tiempo completoJob Title Field Service Engineer Job Description As a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and...
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Field Service Engineer
hace 2 semanas
Madrid, Madrid, España Stryker Corporation A tiempo completoField Service Engineer (Valencia) page is loaded Field Service Engineer (Valencia)Apply locations Valencia, Spain Palma de Mallorca, Spain Teruel, Spain Albacete, Spain Castellón, Spain time type Full time posted on Posted 12 Days Ago job requisition id R519636 Work Flexibility: Field-based The Field Service Engineer is primarily responsible to maintain...
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Field Service Engineer
hace 4 semanas
Madrid, España Philips A tiempo completoJOB DESCRIPTION Job Title Field Service Engineer Job Description As a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the...
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Field Service Engineer
hace 2 semanas
Madrid, Madrid, España Philips A tiempo completoJob TitleField Service EngineerJob DescriptionAs a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a...
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Field Service Engineer
hace 4 semanas
Madrid, Madrid, España Philips A tiempo completoJob TitleField Service EngineerJob DescriptionAs a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a...
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Customer Service
hace 4 semanas
Madrid, España Hitachi Vantara A tiempo completo**Meet our Team** We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is...
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Customer Service
hace 4 semanas
Madrid, España Hitachi Vantara Corporation A tiempo completo**Meet our Team** We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is...
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Service Engineer
hace 2 semanas
Madrid, Madrid, España Hitachi Vantara Corporation A tiempo completoGeneral Information: For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System. In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance. Considering that...
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Field Service Engineer
hace 4 semanas
Madrid, España Philips A tiempo completoJob TitleField Service EngineerJob DescriptionAs a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make...
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Field Service Engineer
hace 2 semanas
Madrid, Madrid, España Philips A tiempo completoJOB DESCRIPTION Job TitleField Service EngineerJob DescriptionAs a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer serviceAs part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do...
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Service Engineer
hace 2 semanas
Madrid, Madrid, España Hitachi Energy A tiempo completoGeneral Information:For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System.In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance.Your...
