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hace 2 meses
.DescriptionDo you speak fluent Italian, Spanish, and English?Would you like to work for one of the world's largest insurance companies?We have a great opportunity in our Madrid office for an Operations Technician (Italian, Spanish, and English speaking).Within Chubb Operations Hub for Continental Europe, you would be based in Madrid acting as Operations Technician for our Iberian branches, providing the highest standards of quality, service delivery, and accuracy within the operations function by reviewing instructions received from the Iberia Underwriting team or brokers, accurately entering premium bookings, and preparing policy documentation.Key Responsibilities:To manage the system set up of new products and associated policy documentation/invoice production within agreed SLAs and quality standards.Ownership and maintenance for relevant systems that the products are being managed on, including Template management, product and code mappings, segment references, and linkage with relevant teams to ensure appropriate interfaces to back-end systems and processes.To have an in-depth understanding of processes and adopt an ethos of continuous review with the intention of improving, error-proofing, automating, simplifying, clarifying, and eradicating any "non-value" process steps.To manage Broker Network set up and maintenance including Broker Novations, granting new access, amendments, and access removal, and providing Broker Assistance.To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts.To manage the manual processing of any system fall-outs, within SLA.To review and identify inconsistencies to maintain data quality across the system landscape (WorkView, Gennext, Genius...).Keep current on all relevant product knowledge to SME products that are managed on Ignite/ICT and be a subject matter expert.Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements.To review and monitor all outsourced work elements, identify the type and frequency of problems or inefficiencies, track root cause analysis of rework, and make recommendations for continuous improvement.Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off.Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided.Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.To triage, investigate, and resolve credit control queries within SLA.Qualifications:Italian (native or bilingual), English, and Spanish (High/advanced level) is a must.Experience within a Processing role is essential, particularly experience of following written instructions, data entry, and document/report drafting, all functions related to the policy cycle
