Customer Retention Team Lead
hace 2 meses
.About you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere .Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.Our culture |We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?Role |As the Customer Retention Team Lead, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction. You will work closely with various departments to ensure that our customers receive timely and effective solutions to their problems, fostering long-term loyalty and positive relationships.Responsibilities |Manage Escalated Issues: Handle complex or unresolved customer issues that have been escalated from Tier 1 and Tier 2 support teams. Provide expert problem-solving and ensure timely resolution.Develop Retention Strategies: Create and implement strategies to retain customers, reduce churn, and enhance overall customer satisfaction.Lead and Mentor: Supervise a team of retention specialists, providing guidance, support, and training to ensure high performance and professional growth
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Customer Retention Team Lead
hace 1 semana
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle of traditional rentals, giving people the...
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Customer Retention Team Lead
hace 1 semana
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle of traditional rentals, giving people the...
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Customer Retention Team Lead
hace 1 semana
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle of traditional rentals, giving people the...
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Customer Retention Team Lead
hace 1 semana
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle of traditional rentals, giving people the...
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Customer Retention Team Lead
hace 4 días
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live life on their own terms, free from the constraints of traditional rentals. We're backed by top European Venture Capital firms and have successfully raised a Series A investment round of €27...
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Customer Retention Team Lead
hace 4 días
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live life on their own terms, free from the constraints of traditional rentals. We're backed by top European Venture Capital firms and have successfully raised a Series A investment round of €27...
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Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completo**About you |**: We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...
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(Tx457) - Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completo.About youWe are one of the most promising startups of 2023 with headquarters in Spain. Founded in Barcelona, we have expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market, providing fully furnished and...
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(Tx457) - Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completoAbout youWe are one of the most promising startups of 2023 with headquarters in Spain. Founded in Barcelona, we have expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market, providing fully furnished and...
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completoAbout you | We are one of the most promising startups of 2023 with headquarters in Spain.We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris.This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission is...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, España Ukio A tiempo completoAbout you | We are one of the most promising startups of 2023 with headquarters in Spain.We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris.This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission is...
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Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completo.UbicaciónBarcelona, Barcelona provinciaDescripción completa del empleoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, Barcelona, España Ukio A tiempo completo**About Us**We are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live life on their own terms, providing fully furnished and artfully designed apartments for flexible stays.**Our Culture**We value diversity, compassion, and honesty above all else in our team....
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Customer Retention Team Lead
hace 2 semanas
Barcelona, Barcelona, España Ukio A tiempo completo**About Us**We are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live life on their own terms, providing fully furnished and artfully designed apartments for flexible stays.**Our Culture**We value diversity, compassion, and honesty above all else in our team....
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Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Retention Team Lead
hace 1 mes
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
