Customer Retention Team Lead
hace 4 meses
.About you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere .Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.Our culture |We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?Role |As the Customer Retention Team Lead, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction. You will work closely with various departments to ensure that our customers receive timely and effective solutions to their problems, fostering long-term loyalty and positive relationships.Responsibilities |Manage Escalated Issues: Handle complex or unresolved customer issues that have been escalated from Tier 1 and Tier 2 support teams. Provide expert problem-solving and ensure timely resolution.Develop Retention Strategies: Create and implement strategies to retain customers, reduce churn, and enhance overall customer satisfaction.Lead and Mentor: Supervise a team of retention specialists, providing guidance, support, and training to ensure high performance and professional growth
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completo**About you |**: We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, empowering individuals to live where they want, when they want. Our mission is to disrupt the traditional market by providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term...
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup with headquarters in Spain, founded in Barcelona and now expanding to offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for...
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | We are a dynamic startup with headquarters in Spain, founded in Barcelona and expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio: We are a pioneering startup disrupting the traditional residential real estate market. Our mission is to empower individuals to live where they want, when they want. We provide fully furnished and artfully designed apartments for stays starting at one month. Our goal is to give choice and flexibility to allow people to plant their roots anywhere....
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, offering fully furnished and artfully designed apartments for flexible stays.We empower individuals to live where they want, when they want, by disrupting traditional rental processes and providing a hassle-free experience.Our mission is to give people the freedom to plant their...
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completoAbout you | We are one of the most promising startups of 2023 with headquarters in Spain.We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris.This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission is...
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Customer Retention Team Lead
hace 3 meses
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Retention Team Lead
hace 2 meses
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, España Ukio A tiempo completoAbout you |We are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well .Ukio's mission...
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, providing fully furnished and artfully designed apartments for short-term stays.We empower individuals to live where they want, when they want, by disrupting traditional rental processes and offering flexibility and choice.Our mission is to make a positive impact on people's...
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | We are a pioneering startup in the residential real estate market, empowering individuals to live where they want, when they want.We achieve this by disrupting traditional rental processes, providing fully furnished and artfully designed apartments for flexible stays.Our mission is to give people the freedom to plant their roots anywhere,...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, Barcelona, España Ukio A tiempo completoWe are a pioneering startup based in Spain, with offices in Barcelona, Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live life on their own terms by revolutionizing the traditional residential real estate market.We simplify the rental experience by offering fully furnished and artfully designed apartments for short-term stays....
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Customer Retention Team Lead
hace 1 mes
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, aiming to empower individuals to live where they want, when they want. Our mission is to disrupt the traditional rental market by providing fully furnished and artfully designed apartments for flexible stays. We remove the hassle around finding a rental, with no long-term contracts,...
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Lead Customer Retention Strategist
hace 7 días
Barcelona, Barcelona, España Lodgify A tiempo completoCompany OverviewLodgify is a fast-growing company leading the vacation rental industry with its innovative software. We are an international team of over 350 people from more than 60 different nationalities, founded in Barcelona.Role OverviewWe are seeking a strategic thinker to lead and scale our Customer Success department as Vice President of Customer...
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Fm67 | - Quedan 3 Días: Customer Retention Team Lead
hace 2 meses
Barcelona, España Ukio A tiempo completoAbout You We are one of the most promising startups of 2023 with headquarters in Spain.We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris.This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.Ukio's mission is to...
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Fm67 | - Quedan 3 Días: Customer Retention Team Lead
hace 2 meses
Barcelona, España Ukio A tiempo completoAbout YouWe are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's mission is...
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Fm67 | - Quedan 3 Días: Customer Retention Team Lead
hace 2 meses
Barcelona, España Ukio A tiempo completoAbout YouWe are one of the most promising startups of 2023 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's mission is...
