Customer Success Architect

hace 3 semanas

Madrid, España Softbank Investment Advisers A tiempo completo

About OneTrustOneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage.Job DescriptionOneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The ChallengeThe Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.Specifically, here we are looking for an architect that fits into our 'Consent and Preferences' product offering within our 'Privacy & Data Governance' Cloud. In today's rapidly evolving digital landscape, significant privacy and technological shifts are changing the way individuals and businesses choose to share their personal data with organizations. Therefore, companies are making it imperative to build a data life cycle management program that streamlines interconnectivity as consented data gets collected, centralized, actioned, and deleted. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.Your MissionEstablish Trusted Advisor status with senior business and technology leaders.Develop and present strategic application and architectural design documents leveraging OneTrust best practices.Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.Translate and implement strategic needs into practical OneTrust technology-driven solutions.Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.Effectively present to both implementation teams and C-level executives, earning their trust.Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.Engage with customers to build long-term strategic relationships and ensure ongoing success.Mentor less experienced team members and customers to enhance their strategic skills and understanding.Establish structured feedback loops with customers to continuously improve OneTrust products and services.You AreBA/BS degree in a field of study related to role or equivalent relevant experienceMust have technical experience in API, Python, Java, Ruby, PHPFamiliarity in mobile app development (Android, Xcode) is considered a big bonusProven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.Excellent written and verbal communication skills, including strong presentation abilities.Where we WorkOneTrust embraces a flexible working model. The underlying "why" for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.BenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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