Customer Service B2B E-Commerce American Native Speaker

hace 2 meses


Valencia, España Q2 A tiempo completo

The Spanish clothing brand is looking for an American customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat. Note that our base customers will be B2B businesses, mostly boutiques that sell our brand.Important:American Native SpeakerWe are open full time or part timeGoals of the position:Maximize online sales and repeat customers through phone/email communication in the United States of AmericaProvide exceptional online customer service supportResolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)Initiate and follow-up with new American customersAnswer product-related and general inquiriesKeep current with product informationAssist with various operational and administrative tasksSupport QA and share product and website-related client feedbackContact clients for credit card decline and ensure daily sales goals are metIdentify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize salesKnowledge:Fashion eCommerce sales and customer service experienceOutstanding fashion selling behaviors, listening and responding to customer needs to deliver serviceClient-centric mentalityDetail-orientedPositive can-do attitudeResourceful and creative problem solverComputer proficient (Microsoft Suite)Excellent written and verbal skillsDrives to meet and exceed sales goals and customer expectationsTeam PlayerAbility to prioritize and multi-task in a dynamic environmentJob Types: Full-time, Part-timeWork Location: In person#J-18808-Ljbffr



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