Telesales Agent With French And Flemish
hace 6 días
Telesales Agent with French and Flemish Apply locations Madrid, ESP
Time type Full time
Posted on Posted 2 Days Ago
Time left to apply End Date: January 8, 2025 (8 days left to apply)
Job requisition id JR100556
Job Summary: You will be part of a Benelux team that shows best practice and tests new products and material.
You will be answering inbound calls in French and Flemish and offering insurances to the consumers.
Consumers that have purchased a new appliance will give you a call to register their appliances.
Your role will be to capture all the details and confirm the registration.
Once that is done, we will expect you to explain the legal warranty and offer additional insurance.
The agent should have a strong commercial profile, good knowledge of sales techniques, and know how to deal with objections.
The agent should also have strong customer service skills, be used to working to targets, and adapt to changes in products.
In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices.
Key Responsibilities: Registration of client's appliances, details, and information. Offering new or extended insurances to the clients. Compliance behavior. Systems Knowledge: PC literate, with the ability to multitask & navigate multiple systems at any one time.
Competent with Microsoft Teams & office programs.
PERSON SPECIFICATION: Skills: Essential Excellent communication skills with the ability to adapt tone and pace as required. Ability to multi-task and adapt to change as and when required. Solution-focused. Sales/negotiation skills. Take on & act upon feedback. Desirable Ability to drive high-quality sales appropriately. Able to sell compliantly adhering to verification guidelines. Ability to work within regulatory guidelines offering excellent customer service. Familiar with using an outbound dialler to facilitate calls.
(OB only) Knowledge: Essential Fluent in Flemish and French. Understanding of excellent customer service delivery factors that enable sales. Experience: Essential Target driven sales experience. Desirable Sales experience in a contact centre environment. Objection & complaint handling. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & General are an equal opportunities employer, which means we treat people fairly.
We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
We also have a thorough referencing process, which includes credit and criminal record checks. Domestic & General For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers.
You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.
We're transforming a 100-year-old business into a tech-driven platform with a global reach.
But to do that, we'll need a range of skills from all walks of life.
Think you can help?
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