Client Advisor
hace 4 semanas
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: SENIOR CLIENT ADVISOR - MADRID ECI
For our boutique in El Corte Ingles Madrid, we are currently looking for a highly motivated Senior Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.
Responsibilities will include:
Client
· Master the client journey;
· Create customer emotion and desire;
· Engage existing and prospect clients as per weekly plan defined by store management;
· Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
· Focus on development and retention of existing clients, recruitment of new and potential ones;
· Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
· Actively participates to the sales in partnership and oto appointment routine.
Operations and visual
· Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
· Ensure product good maintenance, replenishment on the floor;
· Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
· Respect administration and operations procedures;
· Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.
Qualifications:
· Must have strong retail experience in a luxury brand (minimum 5 years exp.);
· Excellent interpersonal and effective communication skills;
· Fluency in English is essential, second language is preferred
· Be a team player with a pro-active attitude
· High fashion knowledge
· Ability to adapt to changing needs of the company as necessary
· Must have client network in luxury environment
The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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