Front Office Intern

hace 1 mes

Barcelona, España Accorhotel A tiempo completo

Job Description Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Qualifications Is currently enrolled in a MBO hotel/tourism or Hotel Management.
Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative.
Has passion for the hospitality.
Does not have to be a specialist already, but you are eager to learn.
Speak English, and Spanish, French is a plus.
Is available for at least 6 months, 5 days per week, 40 hours of practice per week.
Additional Information A trainee allowance of 600€ per month.
One meal per day.
A dynamic internship where you will experience the whole Front Office department.
Working in a young and enthusiastic team.
Working in a hotel chain with many opportunities.
Excellent opportunities for internal training and schooling during the internship.
Excellent international career development opportunities after your internship.

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