Customer Success Representative

hace 3 días

Barcelona, España Ares Consultores A tiempo completo

.We are looking for a Customer Success Representative to drive our technology and super-serve our UK Mid Market customers in our growing Barcelona office.
It is an exciting time to be joining the team in Barcelona.
We are currently in the process of building the office to be our sales centre of excellence for the EMEA region.
The office will have a unique start-up feel and you can play a major role in growing the office and fast-tracking your career.
You will be joining a unique team.
People who succeed at Nutanix have a sense of urgency, a lot of initiative, a commitment to customer success, and enthusiasm about pushing the edge as well as a sense of humour.
We provide interesting work, great products, new things to learn, and the freedom to make the job work the way you like it.
Together, we will create the next iconic cloud technology company and do extraordinary things.
We have had a record FY21, and have been recognised by Gartner as the leaders in HCI for the fourth year running
We are now looking for the next generation of "Nutants" who have the hunger to grow their careers in Cloud Technology
So if you are ready to do your best work and grow your career, come and join us
About the team Nutanix EMEA Customer Success team is responsible for accelerating revenue growth.
This team is exposed to supporting functions like sales, marketing, channel, and support within the organization as well as Nutanix customers, partners, distributors, and alliances.
This team of 100+ individuals is spread over the different hubs in EMEA, and consists of Sales Development Representatives, and Customer Success Representatives.
The teams' unique vibe comes from the constant creativity, innovation, and focus on how we can better serve our customers every time.
The EMEA Inside Sales team is a talent pool for other functions in the company, it is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.
Responsibilities Maximize the success of the Nutanix customers in the Irish & Scottish territory through proactive engagement and follow-up as well as reactive problem solving.
Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate.
Maintain timely and accurate records of all customer interactions and data.
Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations.
Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.
Constructively operate as part of a wider, cross-functional team to ensure the success of every customer.
About you Experience in high tech customer-facing roles such as Customer Success, Technical Support, or Sales in the UK and Ireland.
Proven track record of overachieving in a metrics-driven environment

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