Congress Client Relation Manager

hace 4 semanas

Barcelona, España Kuoni Tumlare A tiempo completo

About Kuoni Tumlare:Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society.
We're a fun group, we value our employees' contributions and opinions, and strive to develop talent internally.
The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.The JobCandidates must have full working rights in the country they are based, we do not offer sponsorship for this role.
The role is based in Europe.The purpose of this role is to lead and set strategic direction in terms of the Congress Sales for Kuoni Tumlare Congress Drives performance that leads the sales department towards significant growth within all congress segments.
Develops the segment market budget together with the other Client Relations Executive & Head of Congress.
Obtains profound business insights through research and analysis that supports the overall development of the segment.
Leads and develops a focused team responsible for new business acquisition, sales key account management and reactivation of dormant potential clients.
Also develops, reviews and establishes a sales strategy within the defined area of responsibility in-line with overall company objectives, always ensuring client satisfaction is delivered to maintain positive ongoing relationships and further improve the financial performance of the unit.Continuously develop, implement and execute the overall sales strategy and guiding principles to deliver profitable growth throughout the area of responsibility.Develop and maintain strong partnerships and interface at senior levels with substantial external clients throughout the area of responsibility, represent the organisation externally when required, for PCO and Housing clientssMonitor market and competitor activity, identifying growth areas and drive growth by expanding into new markets and segmentsCreate budgets and offers for the clientsDatabase research and sales callsSupports the inclusion of sustainability within the division's workflow, including sustainable strategy explanations, references and specific sustainability proposals in commercial presentations and pitches.Proactively identifies business risks and acts promptly to mitigate them/minimise their impactDemonstrate and promote thought leadership through displaying and sharing knowledge, expertise and coaching/mentoring othersEnsure all business activities comply with relevant financial, industry compliance, legislative, legal demands and ethical standards of the organisationResponsible for the pro-active association marked development of the area of responsibilityResponsible for planning, coordination and performing sales activities for the assigned areaImplements strategies and guiding principles with regards to congress salesDevelops source market knowledge and expertiseDrives sales and GOP growthResponsible for client relationship management, competitor analysis and improving sales quality within the area of responsibilityAssures optimized and accurate CRM management throughout the organisationExecutes congress industry related market researchRequirements:Bachelor's degree in hospitality / business administration / marketing / event management/ data management/project managementFluency in English and at least 1 or 2 other European languages ( French, German, Spanish)Strong IT literacyExperience with association or corporate salesActive client databaseProblem-solving skillsTime management, flexibilityProject management skillsOpen-mindedness and ability to learn new thingsCustomer focus attitudeExperience with PCO and association business is a plusA clear communicator who is ambitious, hardworking and creative mindedA bright, quick, pro-active decision maker with strong people skills who can adapt quickly to the company's operating environment and capture the trust and respect of colleagues and external key stake holders at all levels and in all geographiesA disciplined thinker and analytical problem solver who has the capacity to manage complex issues and develop effective solutions in a timely fashionWhat We Offer:Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.Stability: 100 Years at the top of our field and still pushing into new territoryProgression: We reward high performers and look to promote key talent internallyLearning and Development opportunities for growth and UpskillingA Supportive Management Culture and autonomous working environmentCompany Wide Bonus SchemeDedicated Employee Engagement ActivitiesFlexible & Hybrid WorkingAnnual Awards and Recognition for high PerformersFriendly and Collaborative work environment

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