Workforce & Data Analyst - Customer Care
hace 2 semanas
Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems.
We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas).
We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions).
One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
The Role The mission of this role is to develop and maintain long-term forecasting models, ensure efficient capacity planning, and manage short-term forecasting.
The primary focus is on creating staffing forecasts and schedules for our major markets, with the goal of delivering optimized monthly schedules to operations.
This role plays a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer Care leadership team to ensure the most efficient and effective WFM processes.
Key Responsibilities Develop and maintain long-term forecasting models for all our markets Create staffing forecasts and schedules for the L1 team on a monthly basis Optimize and deliver monthly schedules to operations teams Lead capacity planning to ensure resources align with demand fluctuations Perform advanced data analysis using Tableau and Snowflake to support forecasting and capacity planning Generate dashboards and reports in Tableau to visualize key Workforce Management metrics and trends Utilize Snowflake to access and manage large datasets, ensuring data accuracy and integrity in WFM processes Participate in projects focused on the development and optimization of WFM processes Continuously evaluate and challenge current WFM strategies and suggest improvements Collaborate closely with the Customer Care leadership team to align WFM practices with overall business objectives Contribute to establishing best practice WFM processes globally within the first 6 months Minimum Requirements Minimum 4 years of experience in a Workforce Management (WFM) role Hands-on experience with all WFM processes: budgeting, forecasting, capacity planning, scheduling, real-time management, and performance analysis Proficiency in data analysis tools, particularly Tableau for data visualization and Snowflake for managing large datasets Experience working in mid-to-large size Customer Care Team (50 to 100 agents) Strong communication skills, with the ability to simplify complex WFM concepts for different audiences (agents and leadership) A mindset that challenges the status quo and continuously seeks improvement Proactive approach, with a bias toward action when identifying inefficiencies or opportunities for improvement Experience in generating data-driven insights that directly influence Workforce Management strategies Benefits Hybrid work arrangement consisting of four days in the office and one day working from home each week, along with half-day Fridays Private Medical Insurance after your first month at Wallbox Flexible compensation tickets valid for transportation, childcare, and restaurant Unlimited access to LinkedIn for all your learning and development needs Car discounts & special advantages if you choose an EV Stock purchase plan Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen Please upload your CV in English *At Wallbox, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We strive to be a more equal-opportunity workplace.
#J-18808-Ljbffr
-
Workforce & Data Analyst - Customer Care
hace 1 día
Barcelona, España Wallbox A tiempo completo.Workforce & Data Analyst - Customer Care Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading...
-
Workforce Data Analyst
hace 3 semanas
Barcelona, Barcelona, España Wallbox A tiempo completoWorkforce Data Analyst - Customer CareAt Wallbox, we're committed to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. As a Workforce Data Analyst - Customer Care, you'll play a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer...
-
Workforce and Data Analyst
hace 3 semanas
Barcelona, Barcelona, España Wallbox A tiempo completoAbout the RoleWe are seeking a skilled Workforce & Data Analyst - Customer Care to join our team at Wallbox. As a key member of our Customer Care leadership team, you will play a crucial part in establishing best practices for Workforce Management (WFM) globally.Key ResponsibilitiesDevelop and maintain long-term forecasting models to ensure efficient...
-
Workforce & Data Analyst - Customer Care
hace 2 días
Barcelona, España Wallbox A tiempo completoWorkforce & Data Analyst - Customer CarePresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company...
-
Workforce & Data Analyst - Customer Care
hace 3 días
Barcelona, España Wallbox A tiempo completoWorkforce & Data Analyst - Customer CarePresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company...
-
Workforce & Data Analyst - Customer Care
hace 3 días
Barcelona, España Wallbox A tiempo completoWorkforce & Data Analyst - Customer Care Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The Role The mission of...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems.We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas).We are rapidly becoming a leading company in the market.The Role The mission of this...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems.We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas).We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. The Role The mission of...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems.We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas).We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems.We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas).We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wall Box A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The RoleThe mission of...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed...
-
Workforce & Data Analyst - Customer Care
hace 3 semanas
Barcelona, España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
Barcelona, España Wall Box A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed...
