Field Service Technician

hace 2 semanas


Barcelona, España Reconocida Empresa A tiempo completo

.ObjectivesIn order to strengthen our local Service team, we are looking for one Field Service Technician. The position provides timely and efficient machine repair, installation, upgrade, and training services for customers as the front-line representative of the above Bobst entity. Additionally, the Field Service Technician is expected to provide valuable business updates to support new selling opportunities.Position Summary and Main ResponsibilitiesThe Field Service Technician is the front-line representative and the backbone of an extensive support network of personnel and assets worldwide.The Field Service Technician provides repair, installation, relocation, troubleshooting, customer education, training, preventive maintenance, productivity improvement program (PIP), and general support for Bobst machinery installed at customer facilities throughout the above geographical area.The Field Service Technician works closely with the local technical support team and/or with the related teams in the production facilities in Switzerland.The Field Service Technician completes and submits timesheets within the expected timeframe.The Field Service Technician submits clearly written, accurate, and complete job, installation, and technical reports.When not travelling for work, the Field Service Technician must be available to provide remote support to the Technical Service department.Competencies, Skills and Personal AttributesSeveral years of professional experience in plant engineering & maintenance and field service.Good electronic and electrical problem-solving skills in repair and maintenance.Familiarity with Bobst machines.Good technical understanding and manual skills.Basic knowledge of mechanical drawings and machine layouts; excellent knowledge andinterpretation of electrical and pneumatic diagrams.Attention to detail and solution-oriented mindset; able to work both independently and in a team.Comfortable using Office 365 and proficient with a laptop.Willingness to travel throughout the specified region (with hotel stay if required).Education and LanguagesMandatory technical school graduate in electro mechanics (with basic knowledge of electronics).Fluency in Spanish and English; knowledge of another language is a plus.Several years of related technical experience in a similar role within the printing and converting equipment industry.Acceptable levels of electrical and mechanical operating machine experience.Effective Communication ValuesThe Field Service Technician takes 100% responsibility for managing assignments at the customer location.The Field Service Technician clarifies visit expectations upfront.The Field Service Technician enters through the main office, signs in as necessary, and connects with the appropriate person in the plant.The Field Service Technician calms down angry customers and satisfies them even if the problem cannot be repaired on the spot



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