Manager, Digital Product Management

hace 4 semanas


Madrid, España Mygwork A tiempo completo

.Manager, Digital Product Management Madrid Job Title: Product Manager - Customer Experience Transformation Location: Madrid/London - can be home & office based, but regular attendance to the Madrid/London office is expected About Us: Pearson is a leading provider of English language proficiency tests, committed to delivering high-quality, reliable, and accessible testing solutions. We are dedicated to ensuring that our PTE (Pearson Test of English) test takers have the best possible experience from registration through to receiving their results. Job Overview: We are looking for an innovative and experienced Product Manager to lead our Customer Experience Transformation Programme. This role is essential for driving customer value and solving customer problems through strategic initiatives. You will collaborate closely with UX and development teams to translate research findings into a dynamic roadmap that enhances our customer experience for the upcoming year and beyond. This role will involve reducing friction in the user journey, making the process more intuitive and supportive, and managing an upgrade to our underlying systems architecture. The ideal candidate will have a strong background in product management, customer experience transformation, and agile methodologies, particularly SAFe (Scaled Agile Framework). Key Responsibilities: Champion Customer Experience: Relentlessly focus on understanding and addressing customer needs, ensuring that all initiatives prioritize customer satisfaction and value. Lead Transformation Initiatives to develop and implement a comprehensive strategy, aligning with organizational goals and customer insights. Implement Change Effectively: Manage the change process while maintaining a strong focus on championing the customer experience throughout all stages of product development. Define and track KPIs to measure the success of customer experience initiatives, providing regular updates to stakeholders. Product Development and Management: Define and prioritize product features and enhancements based on customer feedback, market research, and business goals. Create and maintain a product roadmap that aligns with the company's strategic objectives. Collaborate with cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality product releases. Lead the management of an upgrade to the underlying systems architecture to support agile development and delivery. Ensure that the new architecture aligns with best practices of SAFe and supports continuous integration and delivery. Work with engineering teams to ensure seamless implementation and minimal disruption to existing services. Stakeholder Management: Communicate product vision, strategy, and progress to stakeholders at all levels. Gather and incorporate feedback from internal and external stakeholders to inform product decisions


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