? (Aplica Ya) Field Service Engineer - Eimea – Spain - Madrid

hace 2 semanas

Madrid, España Accuray A tiempo completo

.Field Service Engineer - EIMEA – Spain - MadridGive hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. Our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Job DescriptionSUMMARY:Accuray EIMEA is searching for a Field Service Engineer, home-office based in the Madrid region (Spain). The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all EIMEA Region.The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills. Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal workdays with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray's service obligations and customer service needs and are subject to change as needs arise.REPORTING TO/DEPARTMENT:Deputy Service ManagerESSENTIAL DUTIES AND RESPONSIBILITIES:PRODUCT SUPPORTBuild customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products.Support is provided remotely, from the home office, and by regular on-site visits to hospitals.Solve a broad range of hardware and/or software problems of varying scope and complexity.Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities.Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history.Appropriate care of parts inventory and prompt return of replaced parts to the stock.Timely completion of Timesheets and Expense reports in dedicated software program.Assist in the development of service documentation with the Customer Service team.Training of customer on-site personnel with respect to maintenance and service activities.Assist in identification and development of Field Support tools and test equipment.Engage in required product and quality training locally and/or abroad

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