Home E2E Process Improvement Manager

hace 1 semana


Madrid, España Allianz Popular Sl. A tiempo completo

.The HOME End-to-End (E2E) Process Improvement (PI) Team Manager is placed within our Operations division and is directly reporting to the Global HOME E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves executing a comprehensive E2E process improvement transformation strategy for the HOME operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation. The HOME E2E PI Team Manager collaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era. Primary objectives include co-defining the target process and target customer journey offering for HOME Line of Business (LoB) to AP operating entities in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. In addition, steering and managing the Operations project portfolio across his allocated group of AP BUs, driving the implementation of projects locally to ensure the transformation of Allianz Partners. In this role the HOME E2E PI Team Manager also assures synchronization with key stakeholders within Allianz Partners, and other AZ OEs with the aim of optimizing both operational and commercial efficiencies as major contributor to the transformation ambition of the Group.Duties and Responsibilities:Strategy Development: Support development and localization of E2E PI strategy for the Operations department of HOME LoB in alignment with organizational targets of Allianz Partners.Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts.Process/Customer Journey Optimization: Support design and localization of target customer journey and target processes E2E for HOME LoBs to the benefit of maximizing productivity and simplicity in all processes. Addressing local market specific circumstances to adjust solutions and minimize process deviations.Data Analytics: Utilize data analytics to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making.Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments



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