Client Operations Specialist
hace 2 meses
At Kantox, we are looking for a Client Operations Specialist to join our amazing client transaction services team and hold an important role in the organisation.
This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the client transaction service team which is essential to ensure smooth operations within Kantox.
Role Summary: As a Client Operations Specialist at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team. You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests. The ideal candidate should have 2-3 years of experience, preferably in an operations team in a Fintech or SaaS company, and possess strong communication and problem-solving skills. French language skills are a plus for this position.
What you would be doing: Assisting and answering clients queries via our customer support app or via phone.Collaborating with multiple teams and stakeholders to help solve a client issue or query.Develop and maintain customer support processes and procedures with other teams and stakeholders to make sure new product roll out is supported.Proactively chase internally on tickets and making sure that KPIs and SLAs are met.Elaborate new Service KPIs and monitor existing ones.Maintain the Kantox customer support platform.Assist in transaction related tasks in scope for the team.Helping and training clients on the usage of the Kantox suite of products.The ideal candidate should have: Bachelor's degree in Finance, Business, or related field.Previous experience in an operations role within a Fintech or SaaS company.A general understanding of the payments industry as well as a general understanding of FX trading and hedging.Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.Data-driven mindset with the ability to extract and analyse data.Strong organisational and time-management skills.Ability to work in a team and meet tight deadlines.Proactive problem solver with a client-centric approach.Detail-oriented and highly self-motivated.Proficiency in English, French is considered a plus for this position.Understanding of Zendesk or similar customer support platforms would be appreciated.What we offer: Competitive salarySponsored learning budgetFree private health insuranceFree Spanish, English and French lessonsRelocation package if neededFlexible working hours with an intensive Friday schedule36 days of annual vacationsGym discounts and free sport activitiesRestaurant Ticket with monthly credit and regular cross-team lunchesFresh fruit and unlimited coffeeOffice with 360-degree views of BarcelonaOur Commitment to Diversity, Equity & Inclusion: Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.
We're proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), colour, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
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