Supervisor

DAC Beachcroft is looking to appoint a Supervisor to join our Vehicle Hire Team in Newport. Our vehicle hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies.
The team deals with vehicle hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.
The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.
Why join our vehicle hire team?
Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role.
We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor.
Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments.
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What you will do
Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases.
Through effective supervision and support of fee earners, to be accountable & responsible for the following:
Technical supervision of claims
All interim and performance reviews, including probation reviews
Absence management
Cascading and communicating information from senior management.
Motivating and engaging the team, as well as overseeing their well-being
Coaching their team and providing support to develop their team members and proceed through the career framework
Monitoring team financial performance and ensuring that targets are hit
Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
Raising and dealing with any complaint or any escalated risk or compliance issues appropriately
In addition the successful candidate will be responsible for the following:
Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
Handle a small caseload of mixed value pre-litigated & litigated credit hire claims.
Maintain an awareness of the firm's strategies and plans.
Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
You will be required to handle confidential information in line with the firm's data security protocols.
Who you are
Previous supervision experience, ideally in a Vehicle Hire motor environment however other supervision experience will be considered.
Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types.
A high level of personal compliance with client SLAs, protocols and KPIs
Good people management skills including the ability to motivate, coach and mentor team members at all levels
IT skills - Be IT literate with a good working knowledge of Excel and Word.
Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
Aptitude to learn – The ability to retain knowledge and put into play new skills.
Good oral and written communication skills.
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK's top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK's top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal 500 2023 and over 230 individual lawyers ranked in the two guides.
Our successes have been recognised by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for 'Insurance Law' and 'Innovative Product', winning 'Legal Adviser of the Year – Public' at both the 2021 and 2022 HealthInvestor Awards and 'Legal Adviser of the Year – Private' at the 2021 awards, and being named 'Arbitration Team of the Year' at the 2022 British Legal Awards. Regionally in the UK, we were named 'Law Firm of the Year – Large' in the 2022 Yorkshire Legal Awards and 'Innovators of the Year' at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don't just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you're good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at ******.

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