Dutch-Speaking Customer Support Agent To Riga, Latvia
hace 2 semanas
.Join Our Clients Team in Riga as a Customer Support AgentAre you fluent in Dutch, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About the client:Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.Educational / Professional Qualification:Fluent in Dutch both written and spokenManageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.Previous experience in an outsourced customer service environment is advantageous.Work Experience / Responsibilities:Handle phone calls with customer queries and provide resolutions to end-users.Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.Escalate priority issues per client specifications to the immediate lead as applicable.Work independently and within a team, fostering effective communication with internal and external contacts.Provide exemplary customer satisfaction and meet quality standards on all handled contacts.Complete hours of staffed time on all rostered days.Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.Attend required trainings.Preferred Competencies:Advanced understanding of using computers, adept at multitasking across systems and applications.Optimistic, friendly, positive, and self-motivated personality.Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.Benefits:Permanent contract after passing probation periodRelocation support (based on situation)Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.OVP (Compulsory Health Examination): Full coverage
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Dutch-speaking Customer Support Agent to Riga, Latvia Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Dutch, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned...
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Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Dutch-Speaking Customer Support Agent to join our team in Riga, Latvia.As a Customer Support Agent, you will be responsible for handling customer inquiries and providing resolutions to end-users via phone, email, and chat.You will work independently and as part of a team, fostering effective...
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Dutch-Speaking Customer Support Agent To Riga, Latvia
hace 2 semanas
Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Dutch, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About the client: Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client: Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...
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Customer Support Agent in Riga
hace 2 semanas
Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoAbout the JobWe are seeking a skilled Customer Support Agent to join our team in Riga, Latvia. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving inquiries in a timely and professional manner.Key ResponsibilitiesHandle phone calls with customer queries and provide resolutions to...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction?If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client: Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client: Our client...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completo.Join Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoJoin Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...
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Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are seeking a skilled Dutch-speaking Customer Support Agent to join our client's team in Riga, Latvia. This is an exciting opportunity to work on a prestigious project with a renowned Swedish fin-tech client.About the ClientOur client represents the connected world, offering innovative information technology experiences that enable enterprises,...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoDutch-speaking customer support agent to Rabat, MoroccoAdvise and recommend to customers the packages and plans best suited to their needs;Answering customers' questions and requests concerning services and products and their functionalities;Manage billing;Handle customer requests, disputes and claims ;Manage customer accounts;Revert the call to a Sell.What...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoDutch-speaking customer support agent to Rabat, Morocco Advise and recommend to customers the packages and plans best suited to their needs; Answering customers' questions and requests concerning services and products and their functionalities; Manage billing; Handle customer requests, disputes and claims ; Manage customer accounts; Revert the call to a...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoDutch-speaking customer support agent to Rabat, Morocco Advise and recommend to customers the packages and plans best suited to their needs; Answering customers' questions and requests concerning services and products and their functionalities; Manage billing; Handle customer requests, disputes and claims ; Manage customer accounts; Revert the call to a...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoDutch-speaking customer support agent to Rabat, MoroccoAdvise and recommend to customers the packages and plans best suited to their needs;Answering customers' questions and requests concerning services and products and their functionalities;Manage billing;Handle customer requests, disputes and claims ;Manage customer accounts;Revert the call to a Sell.What...
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Barcelona, España Multilingual Jobs Worldwide A tiempo completoDutch-speaking customer support agent to Rabat, Morocco Advise and recommend to customers the packages and plans best suited to their needs; Answering customers' questions and requests concerning services and products and their functionalities; Manage billing; Handle customer requests, disputes and claims ; Manage customer accounts; Revert the call to a...
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German-Speaking Quality Analyst To Riga Latvia
hace 6 días
Barcelona, España Multilingual Jobs Worldwide A tiempo completoWe are looking for an analytical German-speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...
