I-346 - Technical Support Engineer - Openstack (Spain)
hace 3 semanas
.Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo - Jornada completaUbicación - En remotoDescripción completa del empleo The Red Hat Customer Experience and Engagement Solution team is looking for a Technical Support Engineer to join us remotely in the Europe, the Middle East, and Africa (EMEA) region. In this role, you will provide an excellent customer support experience for our enterprise subscription customers. You'll become a trusted adviser to enterprise-level customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues for the portfolio of Red Hat's cloud computing solutions to meet customer business needs both online and over the phone. As a Technical Support Engineer, you will work with key customers remotely to build a relationship of trust and confidence between Red Hat and the customer engineering, development, and operations teams. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to work alongside some of the most talented engineers in the open-source world.What will you do: Provide technical support to Red Hat's enterprise customers mainly for Red Hat OpenStack Platform, via web portal, phone, and chat.Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.Collaborate with in-house engineers and developers to develop creative solutions for our customers, including deployment changes, bug fixes, and product improvements.Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshootinginstructions and solutions to other engineers.What will you bring: Fundamental understanding of Red Hat OpenStack Platform architecture and administration; experience managing OpenStack components.Linux or UNIX system administration experience.Technical knowledge and professional experience with Linux and networking.Advanced troubleshooting and debugging skills; passion for problem-solving and investigation.Demonstrated premium customer service experience or prior technical support experience; desire to go above and beyond in assisting customers.Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support.Considered a plus: Knowledge of virtualization, libvirt, and QEMU or KVM.Red Hat Ceph Storage or data storage in the cloud experience.Knowledge of Kubernetes, or Docker, or other container-related technologies.Scripting or programming experience in languages like Bash or Python.Knowledge of configuration-management software like Red Hat Ansible Automation Platform or Puppet.Software-defined networking (SDN), network functions virtualization (NFV), and cloud networking experience.Professional experience within the telco industry
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Technical Support Engineer
hace 1 semana
Madrid Centro, Madrid, España Red Hat A tiempo completoTechnical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...
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Technical Support Engineer
hace 1 semana
Madrid Centro, Madrid, España Red Hat A tiempo completoTechnical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...
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[I-346] - Technical Support Engineer - Openstack (Spain)
hace 3 semanas
Madrid, España Red Hat A tiempo completoDetalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo - Jornada completaUbicación - En remotoDescripción completa del empleo The Red Hat Customer Experience and Engagement Solution team is looking for a Technical Support Engineer to join us remotely in the Europe, the Middle East, and Africa (EMEA) region. In...
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(L-346) Administrador/A De Redes
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Madrid, España Logicalis Spain A tiempo completoEn **Logicalis Spain** estamos buscando a una persona con experiência en el área de networking para trabajar como Administrador de Redes para trabajar en uno de nuestros clientes.**Las funciones para el puesto son las siguientes**:Administración de la electrónica de red de un gran cliente (switches Cisco Catalyst y Nexus, WIFI Meraki, SD-WAN...
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Technical Support Specialist
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