Windows Administrator

hace 5 días


Barcelona, España Ares Consultores A tiempo completo

Job Description We are looking for a Windows Administrator to join our growing IT department in Barcelona
This is an exciting time to join our Yo Brands business as you will help deliver our End User Computing services, technologies, and processes which are critical to the productivity of our workforce.
This key role manages all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies, with responsibilities for effective delivery and operational support for PC imaging, packaging, software distribution, patching, and overall PC lifecycle management.
You will be hands-on while working directly with our third-party providers for daily support and ongoing improvement of our Windows and MAC toolset as well as other tools and solutions, such as meeting rooms, laptops, printers, and LAN/WAN connectivity.
You will be the primary operational point of contact for our strategic EUC outsourcing partner/s, ensuring that the End-User Computing support team (a third party) operates effectively to meet defined Service Level Agreements and customer expectations.
Additionally, you will have the ability to lead and develop a new Sysadmin team in the future, focusing on team-building, mentoring, and strategic planning to support organizational growth and infrastructure goals.
You will lead and drive continuous improvement opportunities in the end user computing experience and develop and maintain a solution roadmap, product catalog, and vision for End User Computing technologies and processes.
You will use the Service NOW Ticketing tool & JIRA Services Management for incident, service requests, and asset management.
You will serve as the escalation point for End User issues and problems, building strong internal customer relationships to ensure alignment with customer and business needs while prioritizing key initiatives.
Furthermore, you will interface with Senior IT leadership on problem/incident calls and act as an escalation point.
You will manage an endpoint software distribution solution that encompasses modern imaging, packaging, and software deployment best practices.
Engaging external partners, you will create and maintain a hardware and client software roadmap that contributes to a productive workforce.
Maintaining awareness of changing IT trends and regulations that might impact the company, you will develop strategies to mitigate incoming risks and/or take advantage of any future benefits.
You will assess upcoming technologies and recommend innovative uses of new features and technologies related to desktop management with the objective of enhancing the end user experience.
Lastly, you will develop and sustain current documentation relating to areas of responsibility and work within established configuration, change management, and security policies to ensure awareness, approval, and success of changes made to your areas of responsibility.
You will work and communicate with a wide range of people – leadership, peers, vendors, staff members, and others.
Qualifications Spanish native speaker with a good understanding of written and oral English.
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