Sr. Ps Project Manager

hace 5 días

Barcelona, España Genesys A tiempo completo

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description: Professional Services Senior Project Manager Job Title: Professional Services Senior Project Manager Department & Team: Customer Success & Services - Professional Services Iberia Location: Madrid (Flexible) Summary: The Professional Services Senior Project Manager for Iberia is a vital member of the local account team. It requires a deep understanding of the client's business, establishing key long-term relationships and building inroads into the account to increase the Genesys footprint within the organization. In this role, you will be managing the day-to-day operations of key customer projects, with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and you will identify and convert new opportunities. This role also includes the implementation of the Professional Services Business Development Strategy, actively identifying new opportunities and building pipeline, maintaining key relationships and negotiating and closing business deals . Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem, and as Project lead, you will be at the forefront. Key Responsibilities: Lead the project management of critical, large, and complex solution engagements, ensuring customer satisfaction. Oversee all aspects of project delivery, from scheduling and risk management to scope documentation and resource allocation. Champion change management processes to drive successful project outcomes. Adhere to established Professional Services operational processes and guidelines for consistent excellence. Keep engagements on track, within budget, and aligned with strategic objectives. Collaborate closely with Account Executives, Customer Success, and Professional Service leadership to deliver exceptional results. Proactively pursue sales leads and foster robust business relationships. Actively contribute to the growth of the professional services and subscription businesses, generating a pipeline of service orders to meet financial targets. Cultivate quality relationships with clients, partners, and third-party providers. Drive incremental service bookings and revenue through compelling presentations and proposals. Achieve profitability goals through the delivery of high-quality solutions and efficient services. 8+ years of relevant experience in the IT industry, preferably within Contact Centre, Telecommunications, or CRM. Demonstrated IT Project Management expertise, including budgeting for complex solutions. Bachelor's degree in Engineering, Economics, Management, or equivalent. Proficiency in at least one industry segment (e.g., Telecommunications) and familiarity with computer architecture, project management methodologies, and customer and Professional Services. Comprehensive understanding of the Contact Centre Market. Strong initiative, problem-solving abilities, relationship-building skills, and team development acumen. Proven ability to work autonomously and thrive under pressure, both independently and collaboratively. Participation in services' sales cycles (estimating, presenting, quoting, closing deals) Excellent presentation skills, with fluency in English and Spanish (Portuguese proficiency is a plus). Proficiency in MS Office, MS Project, or similar tools. Willingness to travel occasionally, mostly within the Iberia region (

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