Backend Engineer

hace 2 meses

Valencia, España Sin Nombre A tiempo completo

Uniphore, the leader in conversational AI, is hiring a Backend Engineer (Media Engineer) with Telephony, VoIP, Video, WebRTC experience to join the Next Generation Platform team. As part of the team, you will design, implement, and scale a massive set of real-time media services. You will help design the integration of AI services with major on-prem and cloud-based contact centers (Five9, Genesys, Avaya, Cisco, Twilio) and meeting platforms (Zoom, WebEx, Microsoft Teams) and other audio/video solutions.
In this role, you will mentor, coach, and inspire engineers across multiple teams and functions. You will help set the engineering culture and vision through thought leadership, critical thinking, kindness, and creativity.
Who You Are: Proven track record of success in leading complex cloud-hybrid environments
Strong sense of ownership, customer focus, and ability to empower others through clear communication and collaboration
Operational experience in complex distributed and real-time systems, focusing on real-time protocols like SIP, RTP, and WebRTC
Ability to think at scale with a focus on continuous delivery methodologies
Must have Skills: GoLang, Python, or Java; Familiarity with Kubernetes, Kafka, MongoDB, and ClickHouse; Bachelor's degree in Engineering, Computer Science, or equivalent experience
Ability to lead, partner, and collaborate cross-functionally across an engineering organization
Strong written and verbal communication skills in English
Nice to Have Skills: Experience in Speech technologies
Experience with AI infrastructures and technologies
Uniphore is the global leader in Conversational Service Automation, disrupting outdated customer service models by bridging the gap between human and machine using voice, AI, and automation. Uniphore enables businesses to deliver transformational customer service through automation platforms where digital agents take over transactional conversations, coach agents during calls, and predict language, emotion, and intent in real-time. With Conversational Service Automation, enterprises can engage customers to build loyalty, improve customer experience, and realize operational efficiencies.
Uniphore is an equal opportunity employer committed to diversity. Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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