Software Support Engineer, Device Support Engineering |
hace 3 días
Software Support Engineer, Device Support Engineering Do you like working on products that are used by customers every day and solve their issues?
Do you like working with very smart technical and business people who are at the forefront of defining and inventing products?
Do you like working on multiple product lines and at the same time analyzing, identifying the common threads and issues that can be leveraged to solve multiple problems?
If so, this could be a job for you.
Device Support Engineering (DSE), part of the Device Services and Security (DS2) org, provides support for Amazon Devices Business.
DSE offers a range of Support Services to ensure partners and mission-critical services can sustain and accelerate business results.
Key job responsibilities: Provide first level of engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
Customer notification and workflow coordination and follow-up to maintain service level agreements.
Defining and validating the supportability aspects and metrics for emerging and existing Amazon Device product lines like FireTV, Tablets, Streaming Devices, eInk, Alexa enabled devices, etc.
Support ownership of one or more Device products or components, and driving Operational Excellence.
Developing tools and scripts to resolve operational burdens of support/dev engineers and front-line customer support teams.
Read and understand complex application code and suggest code fixes to resolve support issues.
Work with Global engineering teams for handing-off or taking over active support issues and to create a team-specific knowledge base and continuously improve skill set.
A day in the life: You interact with Customer service teams, Development, and Product teams on initiatives to improve customer experience.
You provide ticketing support for a set of Devices and own support activities for these devices.
Attend high severity incident calls and drive the call to closure.
You understand the business logic and architecture of your supported devices that enable you to resolve tickets.
You are able to read and understand complex application code and suggest code changes.
You work on support projects that are large in scope.
You have the ability to design and develop simple, efficient tools.
About the team: Device Support Engineering (DSE), part of the Device Services and Security (DS2) org, provides support for Amazon Devices Business.
DSE offers a range of Support Services to ensure partners and mission-critical services can sustain and accelerate business results.
The services include customer ticket troubleshooting and debugging, handling escalations, and tooling and automation to improve customer support experience.
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Madrid, España Amazon A tiempo completoSoftware Support Engineer, Device Support EngineeringDo you like working on products that are used by customers every day and solve their issues?Do you like working with very smart technical and business people who are at the forefront of defining and inventing products?If so, this could be a job for you.Device Support Engineering (DSE), part of the Device...
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Madrid, España Amazon A tiempo completoSoftware Support Engineer, Device Support EngineeringDo you like working on products that are used by customers every day and solve their issues?Do you like working with very smart technical and business people who are at the forefront of defining and inventing products?If so, this could be a job for you.Device Support Engineering (DSE), part of the Device...
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Madrid, España Amazon A tiempo completoSoftware Support Engineer, Device Support Engineering Do you like working on products that are used by customers every day and solve their issues? Do you like working with very smart technical and business people who are at the forefront of defining and inventing products? If so, this could be a job for you. Device Support Engineering (DSE), part of the...
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