Digital Workplace Technical Support Level Ii Infrastructure
hace 4 semanas
Our client is one of the non-profit organizations with the greatest impact in conflict areas, and they are looking for Digital Workplace Technical Support Level II Infrastructure for their offices in Barcelona. The IT Infrastructure Technician plays a crucial role in managing and maintaining the organization's IT infrastructure with a focus on Microsoft AD identification and access management, licensing, user devices provisioning, software deployment, and videoconference solutions among other organizational platforms. This position requires expertise in handling a decentralized fleet of devices and users across the globe, providing T2 support, and ensuring proper documentation and knowledge transfer to T1 technicians and internal teams.
Responsibilities: Microsoft AD Identification & Access Management: Manage and administer Microsoft Active Directory, ensuring accurate user accounts, permissions, and groups. Synchronize and align cloud (Microsoft Azure/Entra) and On-Premises Active Directory environments. Implement and maintain identity and access management policies. Adapt identity management systems' features to new needs and challenges across the organization by working closely with internal clients and external experts on the matter. Troubleshoot and resolve access-related issues. Microsoft Licensing and Non-Business Application User Licensing: Monitor Microsoft Licensing assignment, ensuring compliance and optimal utilization. Administer licensing for other business and non-business applications and ensuring proper and timely delivery to end users. Conduct regular audits to verify licensing compliance and to identify potential improvements on its use. User Devices Provisioning and Lifecycle Management: Follow-up the provisioning and decommissioning of user devices globally ensuring an optimal compliance with standards. Implement and maintain a comprehensive lifecycle management system for user devices. Collaborate with procurement to ensure a proper selection of type and model of IT user devices and their timely availability. Software Deployment and MDM Management: Develop and execute software deployment strategies. Administer Mobile Device Management (MDM) for laptops, mobile devices, and tablets, and ensure it meets organizational needs following a flexible and adaptable approach. Monitor the MDM and Security tool to check health and integrity of users and their devices and act accordingly. Perform technical activities and measures to ensure that end user devices are secure, up-to-date, and compliant with organizational policies. Phone Service Management: Administer mobile and landline phone services globally. Troubleshoot and resolve phone service-related issues that fall into device configuration category. Collaborate with service providers to optimize communication services and explore new technologies available in the market. User OS and Base Software: Follow-up the deployment and maintenance of user operating systems. Ensure standardization and security of base software across all user devices. Implement updates and patches delivery procedures to mitigate vulnerabilities. Plan and Maintain Videoconference Solution: Design, implement, and maintain videoconference solutions for office hardware and software. Troubleshoot videoconference-related issues and optimize performance. Stay informed about emerging technologies in videoconferencing. Decentralized Fleet Management: Develop and implement processes for managing a decentralized fleet of devices and users. Collaborate with regional IT teams to address specific needs and challenges. Provide remote T2 support for users across different geographical locations. Documentation and Knowledge Transfer: Create and maintain detailed technical documentation for solutions and procedures under their technical domain. Share knowledge with T1 technicians and internal teams through training sessions and documentation reviews. Keep abreast of industry best practices and technological advancements. Requirements: Technical skills: Proficient in Microsoft OS, Office 365 applications, Microsoft Azure/Entra and Microsoft Intune environments. Proven experience with mobile device management tools (MDM) in decentralized environment. Experience with deployment and maintenance of videoconference solutions and its integration with overall IT Infrastructure. Education and experience: University degree in Information Technology or related field or equivalent additional working experience. Proven experience of at least 2 years in a similar IT infrastructure role. Certifications: Desired relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft Endpoint Administrator, Microsoft 365 Certified, CompTIA A+, Certifications on Videoconferencing solutions, etc.). Language Skills: Excellent command of the Spanish and English language. Basic proficiency in French is desirable.
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Barcelona, España Ethikos 3.0 A tiempo completoOur client is one of the non-profit organizations with the greatest impact in conflict areas, and they are looking for Digital Workplace Technical Support Level II Infrastructure for their offices in Barcelona. The IT Infrastructure Technician plays a crucial role in managing and maintaining the organization's IT infrastructure with a focus on Microsoft AD...
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