Planning And Workflow Senior Analyst

hace 1 mes

Pozuelo de Alarcón, España Cigna A tiempo completo

The job profile for this position is Planning and Workflow Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

About us

Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa, and Asia Pacific.

For our Business Excellence team we are looking for a Planning Senior analyst.

Your job

As a Senior Analyst you will be responsible for developing and managing short, medium, and long-term forecast volumes for all functions based on historical data and financial projections on membership. This role translates operational strategy into capacity plans for both inshore and offshore operations, manages headcount and productivity, and coordinates capacity planning to meet service level agreements.

Main Responsibilities

Forecasting and Planning:

Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership.

Translate operational strategy into capacity plans for inshore and offshore teams.

Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan.

Update work ratios and plan holiday/sickness quotas for each site and function.

Productivity Management:

Control and set productivity targets in collaboration with Operations Managers for each function.

Monitor and ensure targets are met, adjusting plans as necessary to maintain efficiency.

Service Level Projections:

Develop projections for claims, COM inventory, and telephony service levels.

Utilize call volume reports to coordinate and complete capacity planning within the call center.

Conduct call pattern forecasting and planning to help meet service level agreements.

Communication and Collaboration:

Communicate effectively with multiple levels of management to agree on each capacity plan and ensure assumptions are being met.

Clearly communicate recommendations and guidance to senior operational leaders.

Act as the single point of contact for the entire team and senior leaders.

Cost Management:

Translate changes in capacity plans into costs and drivers.

Communicate with Finance, HR, Training, and other relevant departments regarding Full-Time Equivalents (FTEs) per site and function.

Your profile

Proven experience in capacity planning, workforce management, or a related area.

Strong analytical skills with the ability to interpret historical data and financial projections. Proven data analytics skills (advanced Excel, QlikView, Tableau ...).

Excellent communication skills, capable of conveying complex information to senior leaders.

Experience in workforce management software and tools.

Ability to work collaboratively across various departments and levels of management.

Strong organizational skills and attention to detail.

Skills

Strategically orientated with a focus on execution and delivery.

Results driven and able to work under pressure.

Excellent inter-personal skills.

Creativity/Innovation

Action-orientated problem-solving skills / process improvement.

Excellent organization, planning and prioritization skills.

Strong communication skills: demonstrating drive and enthusiasm.

Adaptability and Cooperation

Languages: Advanced level of English (additional languages are a plus).

Key competencies

Strategic Mindset

Manages Complexity

Manages Ambiguity

Plan and Aligns

Nimble Learning

Self-Development

Ensures Accountability

Drives Results

Optimize Work processes

Data driven.

What we offer?

Contract: Permanent

Environment: Multicultural working environment

Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our office.

The official schedule will be Monday to Thursday from 8.00 to 17:00 and Friday from 8.00 to 15:00.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: ****** for support. Do not email ****** for an update on your application or to provide your resume as you will not receive a response.

#J-18808-Ljbffr

  • Planning And Workflow Senior Analyst

    hace 1 mes

    Pozuelo de Alarcón, España Cigna A tiempo completo

    The job profile for this position is Planning and Workflow Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.If you think the open position you see...

  • Financial Planning and Analysis Specialist

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España Alarmas Verisure Argentina A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Planning and Analysis Specialist to join our team at Alarmas Verisure Argentina. As a key member of our Finance department, you will be responsible for providing financial insights and analysis to support business growth and decision-making.Key ResponsibilitiesConsolidate and coordinate the monthly...

  • Senior Cash Flow Analyst

    hace 4 meses

    Palma de Mallorca, España WebBeds A tiempo completo

    **Drive financial stability with strategic cash flow insights - join us as a Senior Cash Flow Analyst**: **J**ob Title**:Senior Cash Flow Analyst **Department**:Finance **Location (primary)**:Palma or Spain (Madrid and Barcelona) **In this role you will** The Senior Cash Flow Analyst is responsible for managing and analyzing the cash flow activities of...

  • Payment Integrity Project Senior Business Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España The Cigna Group A tiempo completo

    About the RoleWe are seeking a highly skilled Payment Integrity Project Senior Business Analyst to join our team at The Cigna Group. As a key member of our Payment Integrity team, you will play a critical role in supporting the maintenance of the Health Cloud environment and other relevant projects within our International Markets business.Key...

  • Payment Integrity Project Senior Business Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España The Cigna Group A tiempo completo

    About the RoleWe are seeking a highly skilled Payment Integrity Project Senior Business Analyst to join our team at The Cigna Group. As a key member of our Payment Integrity team, you will play a critical role in supporting the maintenance of the Health Cloud environment and other relevant projects within our International Markets business.Key...

  • Payment Integrity Project Senior Analyst

    hace 1 semana

    Pozuelo de Alarcón, España Cigna A tiempo completo

    The job profile for this position is Project Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.If you think the open position you see is right for...

  • Payment Integrity Project Senior Analyst

    hace 2 semanas

    Pozuelo de Alarcón, España Cigna A tiempo completo

    The job profile for this position is Project Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...

  • Payment Integrity Project Senior Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España Cigna A tiempo completo

    About the RoleWe are seeking a highly skilled Payment Integrity Project Senior Analyst to join our team at Cigna Healthcare. As a key member of our Payment Integrity team, you will play a critical role in supporting the maintenance of our Health Cloud environment and driving business growth.Key ResponsibilitiesManage the intake form process for all Health...

  • Payment Integrity Project Senior Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España Cigna A tiempo completo

    About the RoleWe are seeking a highly skilled Payment Integrity Project Senior Analyst to join our team at Cigna Healthcare. As a key member of our Payment Integrity team, you will play a critical role in supporting the maintenance of our Health Cloud environment and driving business growth.Key ResponsibilitiesManage the intake form process for all Health...

  • (Rax407) | Senior Regional Security Analyst

    hace 4 semanas

    Pozuelo de Alarcón, España Verisure A tiempo completo

    Do you want to have an impact every day by making people safe - and bringing them peace of mind?Interested in being part of a dedicated, passionate team which believes that security is a human right?Looking to join a company where innovation and technology are at the heart of its solutions?What we look forHighly motivated individuals with excellent...

  • (Rax407) | Senior Regional Security Analyst

    hace 4 semanas

    Pozuelo de Alarcón, España Verisure A tiempo completo

    Do you want to have an impact every day by making people safe - and bringing them peace of mind? Interested in being part of a dedicated, passionate team which believes that security is a human right?Looking to join a company where innovation and technology are at the heart of its solutions?What we look forHighly motivated individuals with excellent...

  • Senior Talent Strategy Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España Verisure A tiempo completo

    About the RoleVerisure, a leading European security company, is seeking a highly skilled and experienced Senior Talent Strategy Analyst to join its growing Group HR Talent Team. This exciting opportunity will play a key role in supporting the company's ambitious growth plan.Key ResponsibilitiesIdentify and develop internal candidates for top management...

  • Senior Talent Strategy Analyst

    hace 2 semanas

    Pozuelo de Alarcón, Madrid, España Verisure A tiempo completo

    About the RoleVerisure, a leading European security company, is seeking a highly skilled and experienced Senior Talent Strategy Analyst to join its growing Group HR Talent Team. This exciting opportunity will play a key role in supporting the company's ambitious growth plan.Key ResponsibilitiesIdentify and develop internal candidates for top management...

  • FP&A Analyst

    hace 3 meses

    Pozuelo de Alarcón, España Verisure A tiempo completo

    Are you ready for a dynamic role in a thriving business? We are looking for a proactive Finance Analyst to our FP&A team, to help boost profitability, and support business growth across the Nordics Cluster. -Join our team and help shape the future of our business! About us: Verisure is the leading European provider of professionally monitored security...

  • Fp&A Analyst

    hace 1 mes

    Pozuelo de Alarcón, España Alarmas Verisure Argentina A tiempo completo

    Are you ready for a dynamic role in a thriving business?We are looking for a proactive Finance Analyst to our FPA team, to help boost profitability, and support business growth across the Nordics Cluster.Join our team and help shape the future of our business!About us: Verisure is the leading European provider of professionally monitored security systems...

  • Fp&A Analyst

    hace 1 mes

    Pozuelo de Alarcón, España Alarmas Verisure Argentina A tiempo completo

    Are you ready for a dynamic role in a thriving business?We are looking for a proactive Finance Analyst to our FP&A team, to help boost profitability, and support business growth across the Nordics Cluster.Join our team and help shape the future of our business!About us: Verisure is the leading European provider of professionally monitored security systems...

  • Senior Financial Analyst

    hace 5 días

    Las Palmas de Gran Canaria, Las Palmas, España Warner Bros. Discovery A tiempo completo

    {"title": "Senior Financial Analyst", "content": "Job SummaryWarner Bros. Discovery is seeking a Senior Financial Analyst to join our team. As a key member of our finance department, you will be responsible for providing timely and accurate forecasting, reporting, and analysis to support business decision-making.Key ResponsibilitiesDevelop and maintain...

  • Senior Financial Analyst

    hace 6 días

    Las Palmas de Gran Canaria, Las Palmas, España Warner Bros. Discovery A tiempo completo

    {"title": "Senior Financial Analyst", "content": "Job SummaryWarner Bros. Discovery is seeking a Senior Financial Analyst to join our team. As a key member of our finance department, you will be responsible for providing timely and accurate forecasting, reporting, and analysis to support business decision-making.Key ResponsibilitiesDevelop and maintain...

  • Data Privacy Senior Analyst

    hace 1 mes

    Pozuelo de Alarcón, España Cigna A tiempo completo

    Data Privacy Analyst Delivers specific delegated tasks assigned by a supervisor in the Compliance job family.Supports product development/maintenance activity, providing highly technical advice on language and regulatory issues.Responsible for accomplishing all language development, issue resolution, regulatory approval and implementation in connection with...

  • Data Privacy Senior Analyst

    hace 1 mes

    Pozuelo de Alarcón, España Cigna A tiempo completo

    Data Privacy AnalystDelivers specific delegated tasks assigned by a supervisor in the Compliance job family. Supports product development/maintenance activity, providing highly technical advice on language and regulatory issues. Responsible for accomplishing all language development, issue resolution, regulatory approval and implementation in connection with...