Consular/Passports Officer

hace 4 semanas

Madrid, España Australian Department of Foreign Affairs and Trade A tiempo completo

The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Madrid.Please be advised that the Australian Embassy, Madrid does not provide relocation assistance and any costs associated with taking up the position would be the responsibility of the successful candidate.About the Department of Foreign Affairs and TradeThe role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia's security, enhancing Australia's prosperity, delivering an effective and high-quality overseas aid program, and helping Australian travellers and Australians overseas.The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia's pursuit of global, regional and bilateral interests.About the PositionThe Consular/Passports Officer and Receptionist position sits within the Consular and Passports Section. The position reports to the Consular and Passports Manager and assists with providing consular and passport services to Australian citizens in Spain, Andorra, and Equatorial Guinea. The position will at times manage the Embassy's telephone switchboard, email, and mail services.Key responsibilities of the position include but are not limited to:Provide high-quality and timely client-focussed consular and passports services, including providing advice, resolving issues, performing notarial duties, processing passport applications, and assisting Australian citizens in need of consular assistance.Manage various Embassy email accounts, including responding to client enquiries.Provide high-quality reception services, including managing phone enquiries, maintaining phone directories, managing mail services, and attending to the reception counter and public spaces.Perform administrative tasks related to the ongoing provision of consular and passport services.Develop and maintain a strong network of contacts and working relationships that is relevant to the Department of Foreign Affairs and Trade divisions in Canberra, other embassies, local authorities, and the private sector that will contribute to the provision of high-quality consular and passport services.Contribute to crisis preparedness by assisting with contingency planning, consular response team training and assist with consular crisis responses at the Embassy.Qualifications/ExperienceAbility to contribute effectively as a member of a small team, including proven initiative, cooperation, flexibility, and reliability.Written, oral and interpersonal communication skills in English and Spanish, and an ability to communicate empathetically, clearly and simply with a variety of stakeholders from diverse backgrounds in-person, over the phone and in writing.Ability to set priorities and organise work effectively and efficiently, and complete tasks and projects with limited supervision.Ability to perform general administrative and processing activities.Ability to interpret and apply legislation, policies, guidelines, and instructions to perform duties to a high standard.Working knowledge of Microsoft Office products.Willingness and availability to work out of hours, with appropriate compensation, and undertake travel throughout Spain and Europe.Selection CriteriaIn your written statements, you must include relevant examples from your experience that support your claims against the role. The word limit is strictly 200 words per response. The panel will not assess responses which exceed the word limit.A. Demonstrated ability to perform general administrative or processing activities, interpret and apply legislation and policies.B. Strong planning and organisational skills and the ability to manage multiple tasks and priorities in a high volume, client-focussed environment.C. Excellent customer service skills and the ability to exercise good judgement and discretion when managing sensitive information.D. Strong communication skills in English and Spanish, with the ability to communicate empathically and clearly with people from diverse backgrounds both verbally and in writing.E. Ability to build relationships and work effectively with other team members in a busy and demanding environment by demonstrating flexibility, adaptability and initiative.The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to ****** are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.We are looking for someone with excellent client service skills to join the Australian Embassy in Madrid as a Consular/Passports Officer & Receptionist.
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