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Project Product Introduction Manager (Warranty Manager) Date: 15 Jul 2024
Location: Madrid, ES
Company: Alstom
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Project Product Introduction Manager (Warranty) in Madrid we're looking for?
Your future role
Take on a new challenge and apply your warranty expertise in a new cutting-edge field. You'll work alongside young and proactive teammates.
You'll manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Day-to-day, you'll work closely with teams across the business (project management, quality), represent the PI function within the Project Core Team and in front of the customer and much more.
You'll specifically take care of supporting the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer but also being Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
We'll look to you for:
Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables
Manage the full Project Warranty Work Package
Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
Ensures that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer's infrastructure)
Ensure adequacy of customer infrastructure to support PI intervention & activities
Implement a incident management process to follow-up Non Conformity Report (NCR)'s/8D with Quality
Ensure closure of Open Items, the field modification/retrofits and reporting on same
Manage project dedicated PI staff
Ensure appropriate internal and external audits and assessments
Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for Digital & Information Systems)
Ensures adequacy of supplier commitment with contractual warranty requirements
Ensures supplier charge-back agreement and execution"
Identify potential additional Services sales opportunities arising during warranty period
All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
(Post) Graduate in Engineering or Industrial (Internal Graduation ("cadre interne" in F) is acceptable
High level of English
5 years of experience in maintenance/project management/technical assistance
Desirable: experience in signalling proyects)
Product knowledge
EHS knowledge/exposure
Data analytics
In addition for Senior position:
Multi-Platform Product knowledge
Strong self-government
Field Experience
RAM
Customer contact
Desirable: Railway Safety/Product liability, Field Experience, RAM, Problem Solving skills, Engineering knowledge, DFQ (Quality and Audit skills), Customer contact and Contract management
Things you'll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
Enjoy stability, challenges and a long-term career free from boring daily routines
Work with new security standards for rail signalling
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our copperative working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
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