Team Leader

hace 2 días

Madrid, España Schiller International University A tiempo completo

The Team Leader - Student Counselors is responsible for overseeing a team of Student Counselors focused on achieving enrollment targets through high-volume outreach and effective student engagement. This role includes setting performance goals, monitoring team productivity, providing coaching, and implementing strategies to maximize conversions. The Team Leader will also ensure that the team maintains a high standard of student support and personalized service throughout the enrollment process.Key Responsibilities Team Leadership & DevelopmentSupervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.Strategy & Target AchievementCollaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.Quality Assurance & Student SupportEnsure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.Reporting & Data ManagementAnalyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.Use CRM and reporting tools to track team activities, ensuring accurate data entry and follow-up on all leads.Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.Bachelor's degree in Education, Sales, Business, or a related field (Master's preferred).3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, with at least 1 year in a team leader or supervisory role.Experience in Education sector is a plus.Proven ability to meet or exceed team targets in a fast-paced, high-volume environment.Strong leadership skills with experience in coaching, motivating, and managing team performance.Proficient in CRM systems (e.g., Salesforce, Zoho) and data management to track leads and generate performance reports.Excellent communication, problem-solving, and organizational skills.Skills & Attributes
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Sales-Driven Leadership: Strong understanding of sales techniques and an ability to drive team performance toward enrollment targets.Coaching & Development: Ability to identify team needs, coach effectively, and motivate team members to achieve high standards.Analytical Mindset: Skilled at analyzing performance metrics and using data to guide decisions and improve processes.Effective Communication: Strong interpersonal skills to interact with team members, prospective students, and university stakeholders.Adaptability: Capable of working in a dynamic environment, adjusting strategies based on performance data and organizational priorities.Student-Centric Approach: Commitment to providing an outstanding enrollment experience focused on student support and engagement.?

  • Procurement Team Leader

    hace 1 día

    Madrid, España Procurement Team Leader A tiempo completo

    .Eurovision Services (ES) is looking for a Procurement Team Leader to join the Procurement team at Eurovision Services Madrid, Spain.ABOUT THE PROCUREMENT TEAM Our Procurement team is responsible for driving value by strategically sourcing and managing supplier relationships, with a focus on ensuring that the procurement decisions are aligned with the latest...

  • Team Leader

    hace 1 semana

    Madrid, España Grafton Recruitment A tiempo completo

    Desde Grafton nos encontramos en la búsqueda de un Team Leader para un importante laboratorio nacional, basado en Málaga.Responsabilidades del puesto:-Conseguir el performance esperado (ventas y cuota de mercado) en su territorio.-Análisis de datos : generar insights sobre las necesidades de los clientes, las expectativas y los desafíos del entorno, para...

  • Team Leader

    hace 2 días

    Madrid, España Grafton Recruitment A tiempo completo

    Desde Grafton nos encontramos en la búsqueda de un Team Leader para un importante laboratorio nacional, basado en Málaga.Responsabilidades del puesto:-Conseguir el performance esperado (ventas y cuota de mercado) en su territorio.-Análisis de datos : generar insights sobre las necesidades de los clientes, las expectativas y los desafíos del entorno, para...

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    hace 2 días

    Madrid, España Grafton Recruitment A tiempo completo

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  • Team Leader

    hace 3 horas

    Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Job OverviewDavid Kennedy Recruitment is working with a leading multinational technology BPO business to fill the role of Team Leader (German) in Riga. The successful candidate will be responsible for managing and supporting a team of customer service representatives, driving process performance, and meeting key performance indicators.Key...

  • Team Leader Recepción

    hace 21 horas

    Madrid, España Thompson Madrid A tiempo completo

    Resumen ¡Únete al Equipo de Thompson Madrid y ponte la cultura por Montera! Déjate seducir por una experiência de lujo, moderna, sofisticada y renovada. Súmate al cambio y no pierdas la oportunidad de unirte a un proyecto tan apasionante y estimulante como tú. Estamos buscando a un/a Team Leader para nuestro equipo de Front Office - Cúales serán tus...

  • Team Leader Recepción

    hace 21 horas

    Madrid, España Thompson Madrid A tiempo completo

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    hace 6 días

    Madrid, España Grupo Ns A tiempo completo

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    hace 4 días

    Madrid, Madrid, España Procurement Team Leader A tiempo completo

    Company OverviewEurovision Services is a leading organization in the satellite, telecommunications, and media industries, committed to delivering exceptional services through strategic partnerships and innovative solutions.Job DescriptionWe are seeking an experienced Procurement Team Leader to join our team in Madrid, Spain. As a key member of our...

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    hace 2 días

    Madrid, España Environmental Resources Management (Erm) A tiempo completo

    .Team Leader - Southern Europe page is loadedTeam Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...

  • Team Leader

    hace 2 días

    Madrid, España Environmental Resources Management (Erm) A tiempo completo

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    hace 1 día

    Madrid, España Ares Consultores A tiempo completo

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    hace 1 día

    Madrid, España Grupo Digital A tiempo completo

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  • Team Leader

    hace 2 días

    Madrid, España Environmental Resources Management (Erm) A tiempo completo

    Team Leader - Southern Europe page is loaded Team Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086 ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...

  • Team Leader

    hace 2 días

    Madrid, España Environmental Resources Management (Erm) A tiempo completo

    Team Leader - Southern Europe page is loadedTeam Leader - Southern EuropeApply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...

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    hace 7 días

    Madrid, España Lear Corporation A tiempo completo

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  • Team Leader De Operaciones

    hace 2 días

    Madrid, España Lear Corporation A tiempo completo

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  • Team Leader

    hace 2 días

    Madrid, España Environmental Resources Management (Erm) A tiempo completo

    Team Leader - Southern Europe page is loaded Team Leader - Southern Europe Apply locations Madrid, Spain Rotterdam, Netherlands Utrecht, Netherlands time type Full time posted on Posted 30+ Days Ago job requisition id R00021086 ERM is the world's largest pure-play sustainability consultancy and we have been named as a leader in the ESG & Sustainability...

  • Scrum Master Team Leader |

    hace 1 día

    Madrid, España Ares Consultores A tiempo completo

    Descripción : Desde Grupo Digital buscamos para importante cliente del sector RETAIL un SCRUM MASTER Team Leader .Se requiere habilidad para gestionar el cambio de Modelo Tradicional a Agile, visibilidad con el cliente, y ser un líder al servicio, flexible y adaptativo.Duración del proyecto : Estable.Ubicación : Madrid.Modalidad de trabajo :...

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    hace 2 días

    Madrid, España Grupo Digital A tiempo completo

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