It Support Agent
hace 1 semana
Help Desk & IT Support (Information & Communication Technology)
Full time
Oolio is an Australian owned Point of Sale and Payments provider for the hospitality sector. Our solutions enable businesses of all sizes to achieve their sales goals through the use of cutting-edge technology and personalized support. This role focuses on support of Oolio's Internal Systems with a focus on HubSpot. Reporting to the CRM System Administrator, you will manage and optimize staff interactions, primarily through solving tickets, maintaining HubSpot objects, developing workflows, and generating reports and documentation. The ideal candidate will have a foundational understanding of HubSpot functionalities and a commitment to enhancing client experiences.
Key Responsibilities: Ticket Management: Address and resolve tickets efficiently.Documentation Creation: Create clear employee-facing Knowledge Base documentation with excellent written and spoken English skills.Workflow Development: Create and optimize workflows to streamline processes.Report Generation: Generate reports that provide insights into client performance and HubSpot usage.Staff Interaction: Serve as a point of contact for staff, ensuring effective communication regarding project statuses and updates.Qualifications: Basic proficiency in HubSpot CRM functionalities.Experience in customer service or support roles.Strong analytical skills to interpret data and generate actionable insights.Excellent communication skills for staff interactions and knowledge base documentation.Ability to work independently and manage multiple tasks effectively.You will be required to work AEST (Australian Eastern Standard Time).Work from our dedicated office with a great team for an Australian owned technology company.Paid health care after the completion of the probationary period.How to Apply: Please apply via the Seek link with your resume and by completing the form below:
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Your application will include the following questions:
What's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years' experience do you have as a Support Agent?Do you have customer service experience?Which of the following Customer Relationship Management (CRM) systems do you have experience using?How would you rate your English language skills?Which of the following languages are you fluent in?How much notice are you required to give your current employer?
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