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.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are...When we say, 'the stuff dreams are made of,' we're not just referring to the world of wizards, dragons, and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what's next...From brilliant creatives to technology trailblazers, across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, celebrated, and can thrive.Your New Role: The AR Analyst will focus on cash collections in a high transactional volume, positive team-oriented environment, with multiple invoices and title, all while ensuring compliance with corporate collection and credit policies. This position is responsible for initiating contact with customers with open balances to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reasons for overdue payment, reviewing terms of the sale, service, and/or contract with the customer. The position is also charged with recording and maintaining information about the financial status and collection efforts in the ERP system on a timely basis. The role will provide meaningful insights and resolutions relative to receivable issues. Additionally, the role should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. This position will need to have excellent communication skills, working closely with each area of the order-to-cash team, along with internal stakeholders and customers. The collections specialists will be critical in cultivating an environment that supports and reflects the Warner Bros Discovery brand.Your Role Accountabilities:Manage assigned portfolios by analyzing, resolving all variances, and compiling a list of necessary adjustments with backup documentation. Support the collections process to help meet or exceed established monthly and yearly collection goals through timely invoice resolution and directing cash applications. Communicate discrepancies and coordinates any corrections needed with internal teams. Provide updates to senior leadership on payments. Communicate complex issues and effectively handle difficult customer invoicing requests to maximize productivity, payment resolution, and effectiveness.Identify and facilitate resolution with customers for non-payment and provide guidance on complex issues for problem resolution, including short-pay, credits, and open invoices. Follow up with customers regarding past-due payments. Assist with incoming customer payment allocation requests. Process and reconcile accounts receivables and remittances
