Customer Service Team Leader

hace 3 semanas

Madrid, España Nutreco A tiempo completo

Customer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication.

Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.

(Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.

Order processing and data management Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.

Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or entering prices for new products and introducing new products in the system, possibly adding to customer assortment.

Customer relationship management Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.

Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be processed correctly.

Customer satisfaction Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems / complaints.

Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers are appeased. This includes properly recording the problem or the complaint, determining the nature and cause of the problem / complaint and translating the message into a problem description, according to procedures; escalating complex problems / complaints.

Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative consolidation of the notification, and recording in the system.

Continuous improvement Signals bottlenecks in (work) processes, procedures and/or systems and contributes to the change / optimization of the department.

Communication / coordination Communicates with clients and informs them about solutions to problems / complaints. Explains options on alternative products. Informs managers on complex problems / complaints. Conducts correspondence and preparation of reports.

May plan, coordinate and supervise activities of the Customer Services team, taking into account applicable guidelines and procedures, in order to plan and realize day-to-day activities and optimal work distribution within the team.

#J-18808-Ljbffr

  • Customer Service Team Leader

    hace 7 días

    Madrid, Madrid, España Wintalent Executive Search A tiempo completo

    We are seeking a highly skilled Customer Service Team Leader to join our team at Wintalent Executive Search. Located in the Tarragona area, our client is a multinational company looking for an exceptional individual to lead their customer service team.Job SummaryThe ideal candidate will have a strong background in customer service and team leadership, with...

  • Customer Service Team Leader

    hace 1 mes

    Madrid, Madrid, España Kone México A tiempo completo

    Job Summary:As a Customer Service Team Leader at KONE, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to established guidelines and budgets.This role requires a strong...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    .Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He/she ensures adequate and reliable customer administration,...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    .Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    Customer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    .Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    .Customer Service Team LeaderLocation: Tres Cantos, MadridTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: VAC22032The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in...

  • Customer Service Team Leader

    hace 2 semanas

    Madrid, España Trouw Nutrition A tiempo completo

    .The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting...

  • Customer Service Team Leader

    hace 2 semanas

    Madrid, España Trouw Nutrition A tiempo completo

    The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, Madrid, España Kone México A tiempo completo

    Job Title: Team Lead for Customer ExperienceThe Team Lead for Customer Experience will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the established guidelines and...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, Madrid, España Nutreco A tiempo completo

    Job Description:As a Customer Service Team Leader at Nutreco, you will play a key role in supporting and initiating follow-up actions with customers to contribute to effective customer communication.Responsibilities: Supports and initiates follow-up actions by contacting customers and informing them about products.Answers questions about product assortment...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España Msx International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service?Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...

  • Customer Service Team Leader

    hace 4 semanas

    Madrid, España MSX International Inc. A tiempo completo

    Responsabile del Team del servizio clienti - Italiano Hai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSX! Obiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del...

  • Customer Service Team Leader

    hace 3 semanas

    Madrid, España Nutreco A tiempo completo

    .Customer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product, quoting...