Ts324 - Lead Host/Hostess - (Barcelona)
hace 2 semanas
Empresas: SLS Barcelona
What you'll do: We are looking for a Lead Host/Hostess to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Food & Beverage Coordinator, you'll be responsible for supporting and engaging the hostess team in creating a perfect first impression on all guests entering the restaurant, while strategizing the flow of clients, securing large parties and events, and ensuring guests have a flawless experience:
Supporting management with the host team.
Training the hostess team consistently.
Monitoring service standards of the host team and taking corrective action as needed.
Greeting all guests warmly and by name, escorting guests to their table, providing chair assistance for all guests, and menu presentation.
Hosting large parties when scheduled.
Ensuring ambiance is appropriate, including music, temperature, and lighting.
Maintaining a clean and organized reception area.
Approaching guests and collecting information needed to assist with seat and bar arrangements.
Constantly providing guests with accurate information about property as well as entertainment offered.
Confirming reservations and answering daily email inquiries in a timely manner.
Requisitos: What we are looking for...
Degree with emphasis in Hospitality/Restaurant management.
+2 years of experience in hospitality within hotels/bars with high volume of food & beverage in a similar administrative role.
Knowledge of hotel food & beverage operations.
Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook is required.
Ability to multitask, work in a fast-paced environment, and have a high-level attention to detail.
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests, and colleagues alike.
You make a positive impact.
You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other, and has fun along the way.
What's in it for you:
The opportunity to join an innovative, fast-growing international group that's committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
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