Sales Operations Coordinator
hace 2 días
.Sales Operations Coordinator page is loaded Sales Operations Coordinator Apply remote type Onsite locations Barcelona time type Full time posted on Posted 3 Days Ago job requisition id R0017530 We are seeking a Sales Operations Coordinator to act as the primary point of contact for all orders (Machines, Game Conversions & Spareparts), including management of all current orders within the quote to cash process ensuring that SLA's are met.
The successful candidate will be responsible for ensuring all necessary stakeholders are kept informed, including daily conversations with Sales, Operation, Finance, and Product departments to ensure 360-degree order knowledge.
What You'll Do Roles and Responsibilities Attend the daily "Stand-Up" meeting to discuss orders that are due out today and the following day.
Ensure the open orders due out on the day are cleared, by either shipping or moving out to an agreed date with the customer.
Manage the Salesforce Ticket System with the rest of the Customer Services team to ensure customer requests are dealt with within the agreed SLA's.
Manage the Machine and Conversion orders in SLT, to ensure tracking of the orders can be done.
Sensor-check quotes (Salesforce & SAGE) to ensure that the invoicing process does not raise any issues.
Attend the weekly "Sales to Plan" meeting to give updates to machine orders to the wider business.
Report any issues which caused an installation to be affected in the ETQ system, ensuring a root cause analysis is carried out and solution is implemented.
Attend weekly/monthly account meetings with key customers to ensure the strong relationship we have with the customer is maintained.
Provide process and system improvements when necessary to increase the efficiency of the Services department.
To carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management.
What We're Looking For Required Skills and Experience 3 - 5 years experience in a Customer Services or Order Management environments.
Fluent in English and a second European language.
Proficient communication skills both verbal and written/typed.
Working knowledge of the Windows package, most notably EXCEL, WORD and POWERPOINT.
Experience of working to timed deadlines, and able to give examples of this.
Strong organizational and administrative skills.
Must possess a flexible, confident, low-ego, highly collaborative presence, motivated by results, urgency and personal commitment, and possessing high integrity and exceptional work ethic.
Preferred Skills and Experience Bachelor's degree or equivalent.
Experience in using Salesforce and SAGE 1000.
A proven ability to influence without formal authority.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games
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