Service/ Help Desk

hace 3 semanas


Málaga, España B2B Recursos Humanos A tiempo completo

B2B Recursos Humanos, selecciona para importante multinacional dedicada a las soluciones de estilo de vida digital a minoristas de todo el mundo, un agente teleoperador/a de servicios.
Las funciones serán las siguientes:
- Procesar solicitudes de soporte de clientes internacionales por correo electrónico y teléfono
- Conocer las especificaciones y procesos del proyecto y del cliente
- Diagnosticar y solucionar problemas de software y hardware
- Volcado de datos diario de las solicitudes en un sistema empresarial centralizado
- Enviar a los técnicos locales del país y coordinar su trabajo
-Asignar a personal interno y externo, según procedimiento de la empresa
-Proporcionar asistencia general para el equipo de soporte.
Imprescindible: Alto Nivel de Inglés y de Italiano



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