Site Reliability Engineer, Digital Banking – Madrid, Spain

hace 1 mes

Madrid, España Western Union A tiempo completo

Do you view technology operations in the retail financial industry as more than just maintaining functionality, and instead see it as an opportunity to improve the customer experience?

As a successful digital banking reliability engineer, do you enjoy the challenge of troubleshooting and resolving outages, issues, and building product enhancements to ensure uninterrupted service for customers?

Do you want to continuously expand your technology knowledge? Want to help lead the engineering of the digital banking ecosystem?

If so, why not consider joining Western Union's new Digital Banking hub in Madrid as a member of our Digital Banking Technology Operations team?

Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers' experiences with a cutting-edge digital ecosystem.

As a Reliability Engineer for Digital Banking, your primary responsibility will be to establish core digital banking and wallet solutions globally, while also overseeing real-time payment processing.

Role Responsibilities

Help establish and develop digital banking in the EU region.

Be a strong resource in the EU Technology operations team and support for maintenance, enhancements, and security of digital products.

Help address outages, intermittent issues, develop small enhancements, and assist in the incremental build-out of banking products.

Provide support for digital bank and wallet Technology operations.

Enhance technology support and application maintenance across the EU as new products are launched.

Participate and support the daily triage, root cause analysis, and resolution of any customer-related technical issues with the Digital Banking app or website.

Troubleshoot application issues and coordinate issue resolution with operations, product teams, and engineering teams.

Recommend improvements to existing applications and system configuration.

Role Requirements

A degree in Computer Science or related fields.

A minimum of 2+ years of experience in building business-critical products and launching them on the market.

Experience in Retail banking technology systems development.

Experience in any of these technologies:

Mambu or similar core banking technology, or

Mulesoft or similar API Orchestration technology, or

Outsystems or similar low-code environment, or

Java Spring Boot.

Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.

Experience with SDLC practices, procedures, and code deployment processes.

Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.

Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.

Excellent decision-making, communication, and collaboration skills.

Fluency in English.

Our Hybrid Work Model (Hybrid)
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.

By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories.

Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.

The expectation is to work from the office a minimum of three days a week.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Spain-specific benefits include:

25 days annual leave.

Comprehensive life & medical cover including dependents.

Contributory pension plan.

Preventative Care Assistance program.

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