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At Capitole, we keep growing and want you to be part of the familyWe are currently looking for an IT Process Consultant with more than 5 years of experience working in international environments.Why Capitole? We are great, but with you, we will be even greater. That is why you will have:Individual training budget of €1200 (languages, books, certifications)Flexible working hoursFlexible remuneration packageGreat discounts at sports centers (AndJoy)Free private health insuranceMonthly follow-ups with your team to have continuous feedbackTeam Buildings every two months. You can't miss the Pool Party and our Christmas dinnerDiscounts in international brands for employees (Club Capitole)You will have the opportunity to meet the whole family through our Technology communities, to share your knowledge and ideas. Knowledge exchange is key to usWhat will we value in your application?Deep knowledge of best practices for IT (ITIL, COBIT, Lean IT)Fluency in EnglishCapacity management, IT demand management, and other IT-related processes.The consultant will work closely with our internal teams to assess our current processes, provide expert guidance, and implement such processes and improvements.The role will involve hands-on support, training, and advisory services to ensure the successful adoption of processes best practices.Key ResponsibilitiesEvaluate the current state of IT processes and identify gaps and areas for improvement.Conduct thorough analysis of existing ITIL processes, capacity management, and IT demand management practices.Process Design and Implementation to optimize IT resource utilization.Create and facilitate workshops and training sessions for internal staff to build understanding and capability in IT processes, capacity, and demand management.Create from scratch new documentation, like manuals, flowcharts, and standard operating procedures (SOPs).Provide expert advice and recommendations on best practices and industry trends.Assist in configuring ITSM tools and technologies that support the implementation of new processes.Be the liaison between technical teams and business stakeholders to ensure alignment and understanding.Establish metrics and KPIs.Identify opportunities for automation and process optimization.Provide ongoing support and adjustments to ensure processes remain aligned with business goals.Work model: hybrid (Barcelona)We are excited to meet you#J-18808-Ljbffr
