E-Commerce It Tribe Lead
hace 3 semanas
Are you looking for a new challenge? In AXA Partners, we are looking for our next E-Commerce IT Tribe Lead
AXA Partners continues the digital transformation with more and more cross-functional and digital assets supporting our customer journey, providing 24/7 services and integrated with our partners. Technology and Data are crucial in supporting this transformation. Within AXA Partners' IT department, the Sales Marketing and Distribution IT department oversees our e-commerce, CRM, and Partners engagement layer solutions.
Within this department, we are looking for our E-Commerce IT Tribe Lead.
The E-Commerce IT Tribe Lead has full accountability for the e-commerce products throughout the entire life cycle, including user needs collection, build, rollout, operations, support, continuous improvement, budget management, and communication. The E-Commerce IT Tribe Lead is instrumental in ensuring the sustainability and cost efficiency of its products with the primary target of delivering business value.
What does your daily role entail? This role will be on top of a key transformative asset for eCommerce activity plus other complementary assets:
Be accountable for a challenging roadmap delivery.Manage high-level stakeholders to drive the right level of traction towards transformation assets.Be accountable for Quality of Service of assets under the scope.Be accountable for supporting business cases by delivering expected features at the expected level of quality and timing.Be accountable for estimates on Change Requests, User Stories, and Project efforts.Be accountable for delivery operating model and provider management for both external staff and services.Be accountable for all IT Business as Usual activities of the assets under the scope.Be accountable for the overall application architecture, cost efficiency, and scalability.Be responsible for the stability and security of the named portfolio in line with changes requested by the business.Be responsible to ensure the changes are delivered in terms of quality, budget & stability for the present, medium, and long-term aims of the portfolio.Develop and manage services as a product across their entire lifecycle: lead the ideation, development, launch, pricing, and continual improvement of innovative products to drive maximum customer satisfaction.Interact with senior professionals across the organization (project managers, business owners, finance, underwriting, marketing, sales, human resources, communication…) on both technical and non-technical topics.Assist in shaping business requirements into viable and valuable enhancements.Provide clear and concise professional analysis and explanations to senior management on projects (current and future) to aid in budget planning and forecasting.Manage a team of tech leads and delivery managers.Technical/Functional Knowledge, Skills and Abilities +15 years' experience in IT with a proven and solid track record in IT delivery of complex and large programs+5 years' experience in eCommerce programsManagement capacity of a large team (> 40 FTE) combining internal and external resourcesEngineering background and degree, ideally in computer scienceDeep experience in Agile Methodologies and frameworks (Scrum, Kanban, …) as well as knowledge of predictive methodologies such as project management (PMI) and ITIL.Technical background (preferably with Software engineering and coding experience).Proven experience working with large and matrix organizationsUnderstanding of insurance and assistance businessAbility to analyze and understand both technical and business documentation and deduce valid requirements which can be translated into viable products.Ability to manage a large number of parallel projects with shifting priorities.Ability to direct and design solutions based on available and future technologies and architecturesAbility to forecast and plan budgets and resources for upcoming deliverables.Ability to manage expectations, both internal and external without compromising solution integrity in the face of shifting priorities.Flexibility to work from a variety of locations, often at short notice.Empowering team membersPromoting innovationVision & strategic thinkingAbility to work with and direct remote teamsTeam player and able to work collaboratively with others and leverage their skillsStrong leadership and stakeholder management skillsLanguage skills: English and Spanish. French is a plus.Influence & conciliationCollaborative workingProactive organization skillsAXA Partners is committed to diversity and inclusion, on an equal basis.
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
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