Senior Client Advisor
hace 3 semanas
Company: Loewe Country / Region : Spain City : Marbella Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Retail Experience required: Minimum 3 years Reference No.: LOEW01590 Date of publication: 2024.04.12 PositionAbout LOEWE Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world's major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.
JOB DESCRIPTION Role Mission As a Senior Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.
Responsibilities Be an exceptional client advisor consistently achieving individual and team objectives, be accountable for sales results and support the team in their salesProvide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectationsExemplify our brand history and heritageHighlight our product categories through your exceptional product knowledge to cross sell and upsellEngage with diverse clients, always putting them at ease to develop long lasting relationshipsDevelop and grow your client book, updating client information on the relevant company toolsDemonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationshipsPerform as a team player, participating and collaborating in all activities contributing to the overall objectives of the storeActively participate in visual merchandising in accordance with LOEWE's visual standardsMaintain products in an efficient, clean, secure, and organized manner; front and back of houseSupport with inventory management and ad hoc back of house tasksFollow the company's policies and procedures including LOEWE's standards in terms of grooming and behaviorSupport Management in developing the team through mentoring and/or being a buddy for new joinersProfileKey Requirements Proven experience in driving and exceeding individual goals to become a top performer and key contributor in team resultsExperience within a similar role in Leather goods and/or Ready to WearA deep interest in Fashion, Art, and CultureExperience working within a diverse, dynamic teamExcels in sharing knowledge, inspiring and coaching others to be their bestExcels in adapting and connecting with different clients and situations to be a master of client engagementEffective communication skills with the sensitivities to build and maintain a client bookResults driven with a commercial mindset without compromising on the Team Player attitudeFlexible, adaptable, and collaborative approach to work#J-18808-Ljbffr
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