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Technical Support Advisor
hace 2 meses
Job Title: Technical Support Advisor (German-speaking) Location: On-site, Barcelona, Spain (Selva de Mar 129) Working Hours: Monday to Friday, 11:00 AM - 7:00 PM Contract: Indefinite Overview: Join our client dynamic team as a Technical Support Advisor in Barcelona
We are seeking a German-speaking professional to provide exceptional 1st level IT support to client workers.
Responsibilities: Provide 1st level support via phone, email, chat, or self-service portal.
Perform root cause analysis and troubleshooting using remote access.
Monitor and categorize IT requests and issues in the client's ITSM service management system.
Achieve a high first resolution rate using internal knowledge databases.
Cooperate with 2nd level service teams and external providers.
Support client employees in operating user systems and peripheral devices.
Requirements: Bilingual/proficient in German, with very good English skills.
Experience in 1st or 2nd level IT support, preferably in larger environments.
Strong knowledge of Windows 10, Office 365, and MS Teams.
Proficient in hardware and software troubleshooting.
Analytical skills for complex issues.
Experience with ITSM ticket systems, preferably ServiceNow.
Familiarity with ITIL V4 processes is advantageous.
High customer service orientation and responsibility.
Reliable and systematic work approach.
Eagerness to learn and develop technical and soft skills.
Willingness to work in shifts.
Highly motivated to work within a global team.
Benefits: Competitive salary and performance bonuses.
Relocation package to assist with moving to Malaga.
Opportunities for career growth and development.
A vibrant and inclusive work environment.
Comprehensive training and professional development programs.
Become part of our global team and help us deliver top-notch IT support in an exciting environment
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