Advanced Support Analyst
hace 1 mes
£27,000 starting salary Central Leeds - Hybrid working 8am - 5pm Monday - Friday working hours (no weekends or bank holidays) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education About us At Arbor, we're on a mission to transform the way schools work for the better. You've probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn't have to be this way. We passionately believe that there's a better way to work. And it starts by giving everyone the right tools and technology for the job. We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector. Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere. About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our Advanced support customers. You'll be part of a small, named team supporting schools via calls and emails and delivering the additional services that form Arbor's Advanced Support package. You may also help out with the wider 2nd Line Support Team where needed Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools A day in the life of a an ASA at Arbor Be part of a small pool of named contacts for Advanced Support accounts delivering a premium service to these customers Meet the target percentage response and resolution time for all Advanced Support SLAs Visit schools to deliver Advanced Support in-person "surgery" days - each school is allocated one day a year Deliver 1-1 half-termly troubleshooting webinars for your schools and help build out the 10 custom reports on offer each year Become an expert in supporting secondaries on Arbor Support 1st and 2nd line teams when required Responsibilities Ensure Advanced Support customers are using the services included as part of the Advanced Support package Keep Gainsight up to date with details of kick off calls, and success plan milestones Provide support to customers and colleagues facing more complex service requests regarding Arbor Achieve 95% satisfaction on all Advanced Support tickets and help create a bank of secondary references for this service Achieve productivity and contact resolution objectives to ensure schools are receiving a timely, first class service Proactively manage your own case workload and take full ownership of tickets, ensuring proactive action is taken with both the schools and internal departments Troubleshoot complex issues either via phone, remote tools or desktop support Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases as well as any known issues within the Product Support with more complex seasonal webinars and online materials where needed Help with growing our knowledge base so more customers can self-serve Support the business with the growth of the Advanced Support service, highlighting challenges and showcasing new ideas What are we looking for ? Passionate about delivering outstanding customer service Confident managing key stakeholders at all levels and having challenging conversations Highly organised with great attention to detail and results orientated Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem Outstanding communication skills - both written and verbal A great problem solver who is solution driven, with excellent investigative skills What we offer The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer: A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme) All of our roles champion flexible working and we are happy to discuss what this means to you Social committees that plan team, office and company wide events to bring people together and celebrate success Volunteer with a charity of your choice for a day each year Dog friendly offices Interview process Once your CV has been shortlisted by our Talent Team, Gary, Talent Acquisition Partner will be in touch to schedule a 20-30 minute introductory call. This will be a chance for you to ask any initial questions, learn more about us and the role as well as us learning more about your search and experience. Our 1st stage interview takes place with Josie (ASA, Team Lead) a member from the ASA team ( online - we use Google Meet for the majority of our video interviews. This will be 1 hour long , covering competency and scenario based questions for us to understand your experience further but also a chance for you to learn more about what you might be doing day to day There will also be plenty of time to ask any questions. Our 2nd and final stage interview will take place and will focus around our values and mission as all Arbor employees are very much aligned to our impact led mission We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careersarbor-education.com . Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200 Simply email: careersarbor-education.com Please note: We are unable to provide visa sponsorship at this time.
-
Application Support Analyst
hace 6 meses
España Hays A tiempo completo**Application Support Analyst **:1112868 - **Job type **:Contract - **Location **:CANADA - **Profession **:Infrastructure - **Industry **:Property & Real Estate - **Pay **:Negotiable **Our client, is looking to hire an Application Support Analyst for a 6-month contract.**: - IT Support Analyst - RMS (Resort Management System)- Client: Property Group -...
-
Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
-
Support analyst first line
hace 4 semanas
España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch)• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...
-
CS Systems Support Analyst
hace 1 semana
España Cataloxy A tiempo completoPublicada: 16.10.2023. Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling España CS Systems Support Analyst, Madrid Salario: a convenir Ubicación: Madrid Descripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our...
-
WMS Support Analyst
hace 2 semanas
España Americold Logistics, LLC A tiempo completoOverview:Americold – Helping our customers Feed the WorldHere at Americold Barcelona we are now recruiting for a WMS Support Analyst.As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
-
Contract Support Analyst
hace 4 semanas
España CBRE A tiempo completoContract Support Analyst Job ID 189021 Posted 27-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Sant Celoni - Catalunya - Spain About the Role:As a CBRE Contract Support Analyst, you will provide administrative management of supplier contracts, certifications, and documentation consistent with internal...
-
It Support Analyst
hace 2 semanas
España buscojobs España A tiempo completoREQUIREMENTS :Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience.Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance.Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred.JOB DESCRIPTION :The IT Support...
-
It Support Analyst
hace 3 semanas
España Mycareer+ A tiempo completoREQUIREMENTS: Associates or Bachelors degree in Information Systems, or 5 years of relevant experience. Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred. JOB DESCRIPTION: The IT Support...
-
Sr. Financial Analyst
hace 4 semanas
España Advanced Energy Management Limited A tiempo completoThe Senior Financial Analyst is a key member of the finance organization and a critical business partner with the finance and manufacturing operations organization. The Senior Financial Analyst is responsible for providing analysis and reports related to the actual & forecasted spending activities of the manufacturing operations organization. The ideal...
-
Support Functional Analyst
hace 2 semanas
España buscojobs España A tiempo completoJoin Plexus Tech. At Plexus we are looking for a Functional Support Analyst to join a large project, to ensure coordination between the subsidiary teams (14 countries), the IT department (in Madrid) and the head office.REQUIREMENTS:Requirement taking and test performance.High level of English.High level of French.Available for travel (approx. 4 days per...
-
Deskside Support Analyst
hace 2 semanas
España buscojobs España A tiempo completoDow Jones & Company is a leading provider of news and business information globally.Role Location:About the Role:As a Deskside Support Analyst based in Barcelona, you’ll provide technical assistance and support to our teams across Barcelona and Spain. Your role will involve resolving desktop support issues, integrating new technologies, and ensuring our...
-
Support Functional Analyst
hace 4 semanas
España Plexus A tiempo completoJoin Plexus Tech. At Plexus we are looking for a Functional Support Analyst to join a large project, to ensure coordination between the subsidiary teams (14 countries), the IT department (in Madrid) and the head office. REQUIREMENTS: Requirement taking and test performance. High level of English. High level of French. Available for travel (approx. 4 days...
-
Deskside Support Analyst
hace 4 semanas
España News Corp A tiempo completoJob Description: About us: Dow Jones & Company is a leading provider of news and business information globally. Role Location: Avenida Diagonal 123, 7th floor, 08005, Barcelona – onsite, 9am – 5pm About the Role: As a Deskside Support Analyst based in Barcelona, you’ll provide technical assistance and support to our teams across Barcelona and Spain....
-
IT Senior Support Analyst
hace 1 mes
España Thirdera A tiempo completoThirdera is looking for highly skilled Senior IT Support Analyst to join our Spain team! Who is Thirdera? Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of...
-
Business Support Analyst
hace 1 mes
España SG Tech A tiempo completoDescripción Desde Serviguidetech buscamos incorporar un perfil como Business Support Analyst para apoyar el negocio de GDF, ventas de préstamos y PDM, gestionando y coordinando la distribución de préstamos sindicados corporativos, financiación de proyectos y adquisiciones y acuerdos de financiación apalancada. Administraras una cartera importante de...
-
Technical Support/Presales Analyst
hace 3 semanas
España InvGate co A tiempo completoInvGate is a SaaS company that develops 3 different IT management and automation products. We have clients in over 50 countries, and sales offices in Chile, Mexico, and the US. We are a fresh, young company, with a fast-paced and dynamic work environment. We are looking for a Bilingual or Trilingual Technical Support Analyst to join our team. Some of the...
-
IT Application Support Analyst
hace 1 mes
España BOARD Deutschland GmbH A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...
-
IT Application Support Analyst
hace 2 semanas
España BOARD Deutschland GmbH A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...
-
Workforce & Data Analyst - Customer Care
hace 2 semanas
España buscojobs España A tiempo completoSenior Data AnalystFull time Barcelona, Catalonia Does Recruitment 27.11.2024Location: Remote (preference for EU timezones) with quarterly travel to the Barcelona office About the Client: Our client is a fast-growing digital media company experiencing a significant growth ...Barcelona, CataloniaVita Student19.11.2024Assoc. Director, Business Analyst,...
-
Senior Data Analyst
hace 2 semanas
España buscojobs España A tiempo completoLocation: Remote (preference for EU timezones) with quarterly travel to the Barcelona officeAbout the Client:Our client is a fast-growing digital media company experiencing a significant growth phase. They manage a substantial volume of data with 6 million visitors monthly, providing a robust foundation for advanced growth strategies.Role Overview:As the...
